SMB Onboarding Manager

Connecteam is the leading platform for managing deskless teams, trusted by over 80,000 businesses worldwide. We built Connecteam for real operators—the people running shifts, jobs, and teams across stores and sites. The kind of work that doesn’t happen behind a desk, and doesn’t have time for messy spreadsheets, scattered group chats, or tools that don’t talk to each other. Connecteam brings daily operations and team communication into one intuitive app—from hiring and scheduling to training, tasks, and day-to-day coordination. It gives teams the clarity and control to run the day, shift after shift, job after job. Backed by $220M+ from Insight Partners, Stripes, and Tiger Global, Connecteam is rapidly expanding worldwide—empowering frontline teams to work smarter, stay connected, and operate with greater efficiency.

About the Role

As Connecteam’s SMB Onboarding Manager, you will lead customers through their first and most critical phase with our product—onboarding. You’ll partner with small and growing businesses to ensure they successfully adopt and implement Connecteam’s solution, driving measurable value and setting the foundation for long-term success.

Responsibilities

• Managing the end-to-end onboarding process for SMB customers, from kick-off call to activation
• Delivering tailored training sessions to help clients configure and implement Connecteam based on their unique business needs
• Guiding customers to quick wins that showcase the platform’s value and increase adoption
• Ensuring customers establish strong usage habits that drive retention and satisfaction
• Identifying at-risk clients early and creating proactive strategies to mitigate churn

Requirements

• 2+ years of experience in SaaS onboarding, implementation, or customer-facing roles (required)
• Experience working with SMB clients (strong advantage)
• Strong presentation and training skills
• Tech-savvy with the ability to quickly learn and explain software solutions
• High level of organization and ability to manage multiple onboarding projects simultaneously
• A team player who thrives in a dynamic, fast-paced startup environment
• Positive attitude, empathy, and high energy

Pay

Salary range: $70,000–$90,000

Benefits

• We build our people up. Every team member is treated as a long-term investment, with ongoing nurturing and training to help them grow in their skills and job duties.
• We make an impact on our customers’ businesses by providing tools that help managers of all business types and sizes communicate, operate, engage, and run their deskless workforce effectively and affordably.
• We get the job done. Connecteam employees are passionate about executing their duties to drive the company forward and deliver real value to customers.
• We have fun! From weekly happy hours to holiday parties, we enjoy each other’s company and foster a supportive, family-like environment.
• Everyone is welcome. Connecteam is committed to building an encouraging, caring, and supportive environment where all team members feel valued and enriched.