Smart Home Consultant
About the role
ADT has been in the business of helping save lives since 1874. As the #1 smart home security provider in the U.S., we help protect and connect families, businesses and larger commercial customers every day. Our continuous innovation, advanced technology and strategic partnerships deliver products and services that help protect life and valuables, whether at home, your business or on the go.
Our Field Operations team is the hands-on force that brings our smart security solutions to life. From installation and service to troubleshooting and customer education, these team members are the face of our company in homes and businesses across the country.
As a Smart Home Consultant, you’ll guide residential customers in designing a home setup that helps protect what they value most. You’ll combine hands-on installation with consultative sales, helping customers understand how security, IoT devices, and smart home products work together. You’ll activate systems, educate customers on our app and features, and ensure every solution fits their unique needs.
Responsibilities
- Deliver in-home consultations and assessments
- Recommend smart home and security solutions based on customer goals
- Install and activate security hardware, cameras, IoT devices, and smart home products
- Integrate new products with the customer’s existing setup
- Troubleshoot and resolve technical questions
- Complete customer onboarding and product education
- Build long-term customer confidence through proactive support
- Identify upsell opportunities that strengthen home protection
Requirements
- High school diploma or equivalent
- Valid driver’s license and clean driving record required; additional licensing may be needed based on location
- Strong customer-focused communication skills
- Technical aptitude with smart device ecosystems and connected technologies
- Ability to understand how multiple products interact within a home network
- Advise customers on the best system design and setup to support their safety goals
- Continuous learner who adapts to new tools and technologies
- Ability to climb, lift 10 or more pounds, and work indoors/outdoors in varied conditions
Pay
- Hourly pay: $17.00
- Earning potential: Average of $105,000 annually with uncapped upsell commissions, job completion pay, quality bonuses, and referral incentives
- Training: Paid an additional $320 per week (on top of hourly pay) during the three-week onboarding program, including New Technician Training, Field Safety Training, and Peer-to-Peer Training
- Company vehicle provided for work use
Benefits
- Medical, dental, and vision coverage
- 401(k) with company match
- Tuition reimbursement
- Short- and long-term disability, life insurance, and well-being benefits
- Paid time off
Why you’ll love working here
- We boldly shape the future, embracing change, taking smart risks, and continuously improving to create the best experiences.
- We lead by taking ownership, empowering you to make decisions, solve problems proactively, and support each other with empathy.
- We elevate to serve a greater purpose, going above and beyond to earn trust, celebrate wins, and value every perspective.
- We unite and win together, fostering teamwork, breaking down silos, and achieving shared goals through inclusivity and collaboration.