SMART Construction Solutions Manager

Join Komatsu’s North American SMART Construction team as a Solutions Manager, driving the development and delivery of jobsite-enhancing software, hardware, and services. This role is based in Chicago, IL or Cartersville, GA, with up to 30% travel to collaborate with customers, distributors, and internal teams.

Responsibilities

• Manage North American validation, adoption, and release activities following successful pilots and confirmed support readiness.
• Track and report findings, voice of customer feedback, opportunities, and issues with collaborating teams.
• Stay current on market trends, the competitive landscape, and emerging technologies.
• Establish and deploy support capabilities for Smart Construction hardware and digital solutions.
• Support customer success by resolving issues and improving processes related to commissioning and in-service use.
• Create scalable online support methods, including searchable FAQs, self-help media, proactive messaging, and practical usage tips.
• Develop digital and traditional remote training content for Smart Construction hardware and digital solutions.
• Coordinate with training teams, regional personnel, and stakeholders to deploy customer demonstrations and special events.
• Leverage high-impact methods such as self-help content, video, and blog-style resources to elevate output to best-in-industry standards.
• Market and promote Smart Construction solutions through high-impact engagement with end users, distributors, and Komatsu teams.
• Use digital communication tools, including apps and web portals, to communicate directly with market decision-makers and users.
• Drive digital transformation in the industry by clearly communicating the value and ease of adopting these solutions.
• Bring energy, ambition, and innovation to pursue goals, drive meaningful change, and improve outcomes at customer job sites.
• Collaborate creatively across teams and departments to overcome obstacles and maximize resources.

Requirements

• University degree (B.S./B.A.) in Engineering or Business highly preferred, and/or 10+ years of equivalent experience in construction, quarry, or mining applications.
• Off-highway OEM experience and/or operational knowledge of earthmoving equipment and technology (including Topcon, Trimble, Leica 3D machine control systems) is a plus.
• Strong leadership skills with superior presentation and communication abilities, including proficiency in MS Office and required application tools.
• Highly organized with efficient time management, especially for optimizing travel and customer/product visits.
• Strong ability to analyze complex technical situations, determine root cause, and lead resolution and implementation.
• Proven experience with technology products, including cloud-based products, drones, SaaS, or construction-based technologies.

Benefits

• Health benefits: Medical, dental, vision, HSA, and wellness programs.
• 401k and/or employee savings programs.
• Employee time off (vacation and designated holidays).
• Employee and family assistance programs.
• Disability benefits and life insurance.
• Employee learning and development programs.

Pay

This role pays $130,000. The actual offer will consider a wide range of factors, including experience and location.