Small Commercial Direct Bill Customer Service Representative

Job Responsibilities

• Phone servicing of billing inquiries, taking payments, client concerns, portal navigation assistance, etc.
• Provide excellent customer service and quality technical content via incoming telephone calls, text chats and email in a fast-paced, automated, high-volume contact center environment
• Assume ownership and timeliness in handling customer requests in an efficient, accurate and professional manner
• Demonstrate the ability to analyze information to make appropriate decisions and solve problems, while maintaining a pleasant phone experience for the caller
• Analytic and basic mathematic calculation skills, such as percentages, addition, and subtraction calculations
• Learn with a high regard for accuracy of basic knowledge of personal lines insurance principals and Chubb products
• Efficiently navigate multiple systems and applications to research, analyze and resolve requests, inquiries & concerns
• Maintain established levels of productivity, service, and quality standards within a fast-paced call center
• Works collaboratively with team members, and business partners to provide a quality experience for our agents

Qualifications

• Customer service experience in a high-volume client contact call center
• Strong decision-making velocity in a fast-paced, high-volume phone contact center environment
• Effective, strong, and service focused communication skills, both verbal and written
• Proficient in computer skills, Microsoft office, multi-application navigation and multi-tasking
• Experience in a high-volume contact center with a strong focus on superior service is a plus!
• Demonstrate professionalism, accountability and taking personal pride in the handling of billing inquiries, taking payments, etc., from our valued clients and agency partners
• Track record of success in managing competing demands, problem solving and strong decision velocity

About the Role

Join our team to deliver personalized service that demonstrates the value of being insured by Chubb. Initial and ongoing training will include, but is not limited to, Chubb product offerings and all applicable systems and tools that will enable you to be a Champion of Service.