Small Business Sales Specialist

Key Responsibilities

• Aid the sales team in developing expertise in U100 and SBS platforms.
• Conduct training to increase knowledge of MetLife’s U100 and SBS offerings.
• Advise sales partners on value-added strategies that optimize U100 business with intermediaries and customers.
• Support growth efforts to increase revenue from in-force customers and renewals.

Data, Reporting & Insights

• Conduct detailed analyses on small business metrics to identify trends and provide actionable insights.
• Generate reports, dashboards, and visualizations that highlight broker, GA, and SMB client performance and needs.
• Communicate findings clearly to key stakeholders and leadership.

Operational Excellence

• Assess SBS/U100 workflows and recommend improvements for efficiency and accuracy.
• Correct errors related to failed process rules, data requirements, or file layouts in partnership with internal and external teams.
• Lead or support key projects that enhance SBS/U100 capabilities.
• Leverage advanced tools and technology to streamline processes and improve precision.

Collaboration & Support

• Partner with cross-functional teams including AE, underwriting, and operations to align analysis and strategy with U100 goals.
• Prepare for sales opportunities through contract evaluation, financial analysis, and competitive positioning.
• Support renewal cycles through data gathering, plan change evaluation, bundling recommendations, and offer positioning.
• Execute required productivity tasks and contribute to continuous professional growth.
• Perform additional responsibilities as assigned.