SMALL BUSINESS RELATIONSHIP MGR

About the Role

Responsible for business development, relationship management, and client experience of companies with annual gross sales of at least $5MM and generally less than $20MM. Proactively consult business owners in achieving their financial goals by providing smart financial solutions for personal and business needs. Serve as a trusted advisor, collaborating with a team of product partners to understand clients' holistic business needs and develop revenue growth through needs-based solutions, including loans, deposits, treasury management, and other applicable banking services.

Accountable for risk management by following policies and procedures, ensuring actions drive a positive customer experience while operating within the Bank’s risk appetite.

Responsibilities

• Develop qualified client prospects in defined segment by identifying and utilizing referral sources, existing clients, and centers of influence.
• Work with product partners (Affiliate- Retail IE, WMA, TMO, etc. and Bancorp- Vantiv, Paycor, etc.) to analyze, evaluate, and develop tailored relationship strategies for each client or prospect.
• Actively participate in community and/or industry forums, conferences, and meetings to broaden relationship networks, referral sources, and deepen knowledge of trends, practices, services, and the competitive landscape.
• Effectively retain and grow long-term profitable client relationships.
• Cross-sell all applicable Fifth Third products and services to an existing portfolio of business customers and their owners/senior management with the goal of becoming the clients' lead or primary bank.
• Plan and conduct relationship strategy and review meetings with product partners.
• Coordinate all client-facing activities, including credit support and other product partners.
• Conduct thorough pre-call planning, use the One Bank Consultative Sales approach, and ensure prompt post-call follow-up.
• Utilize the Bank’s Customer Relationship Management (CRM) system for client activity tracking, call reports, and pipeline management.
• Partner with Portfolio Managers and Credit Officers on credit requests and adhere to established Portfolio Management guidelines.
• Achieve credit standards and metrics related to asset quality, credit administration, and RAROC.
• Monitor customer financial performance, condition, and industry trends to ensure credit exposure is at an acceptable risk and priced accordingly.
• Complete administrative responsibilities in a timely manner.
• May provide guidance to Relationship Managers I-II.

Requirements

• Bachelor’s degree in Business Administration or related field required.
• Minimum of 8 years of sales experience; minimum of 8 years managing business banking or commercial relationships preferred.
• Formalized credit training or equivalent credit risk experience required; underwriting experience preferred.
• Proven ability to build new and existing client business and provide a positive client experience.
• Strong business acumen, including detailed analysis and review of financial statements, and knowledge of advanced accounting principles.
• Thorough knowledge of Commercial & Treasury Management services as well as alternative lending and financing options.
• Ability to assess client needs, drivers of profitability, and corporate/personal life cycle to optimize financial solutions.
• Effective problem-solving and analytical skills with the ability to handle and prioritize multiple tasks.
• Strong verbal and written communication skills, with experience in face-to-face negotiations and group presentations.
• Ability to work in a team-based sales environment and champion the Bancorp vision and core values.
• Proficiency in Microsoft Office software; familiarity with prospecting and CRM sales tools preferred.
• Regional/local travel required; frequent travel possible depending on assignment.

Working Conditions

• Normal office environment with minimal exposure to dust, noise, or temperature variations.
• Extended viewing of CRT screen.

Pay

The base salary for this position reflects the range of salary levels for all roles within this pay grade across the U.S. Individual salaries within this range will vary based on factors such as role, relevant skillset, experience, education, and geographic location. This role is also eligible to participate in an incentive compensation plan, with payments based on company, line of business, and/or individual performance.

Benefits

Fifth Third offers comprehensive benefits designed to support the physical, financial, emotional, and social well-being of employees and their families. Benefits include:

• Extensive health and wellness programs.
• Financial well-being resources.
• Retirement savings plans.
• Paid time off and leave options.
• Additional perks and employee discounts.

For more details, visit the 53.com Careers page.