Small Business Relationship Banker I - Portland, OR

About the role

At U.S. Bank, we’re on a journey to do our best — helping customers and businesses make better financial decisions and enabling communities to grow and succeed. The Small Business Relationship Banker serves as the primary Small Business Banking partner for assigned branches and relationships, providing comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million. Typically supporting two to three branch locations, the banker acts as a dedicated resource for branch teams, addressing complex small business client needs and opportunities through proactive outreach, structured discovery, consultative selling, and disciplined follow‑through. The role translates financial information, cash‑flow dynamics, client goals, operating cycles, and risk indicators into practical guidance and solution recommendations, including business deposit products, lending and credit products, treasury management, payment solutions, business credit cards, digital tools, and cash‑flow tools. The banker actively develops internal and external relationships, collaborates with branch partners, centers of influence, and other business‑line partners, and maintains relationship ownership through handoff, decision, follow‑up, activation, usage, and demonstrated client value. Regular engagement with assigned branches includes sharing referral outcomes, successful sales and service practices, and insights on newly established relationships to strengthen partnership effectiveness and client growth opportunities, all while balancing acquisition, deepening, and service with strong CRM discipline and responsible banking practices.

Responsibilities

• Demonstrate excellent customer service in accordance with U.S. Bank Core Values.
• Serve as primary Small Business Banking partner for assigned branches and relationships.
• Provide comprehensive financial solutions to small businesses with annual revenues of $500K–$2.5M.
• Support two to three branch locations as a dedicated resource for branch teams.
• Address complex small business client needs and opportunities.
• Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow‑through.
• Translate financial information, cash‑flow dynamics, client goals, operating cycles, and risk indicators into practical guidance and solution recommendations.
• Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals.
• Identify stated and unstated client priorities; align products and services to growth, efficiency, and risk objectives.
• Clearly articulate value, trade‑offs, and next steps for solutions such as business deposit products, lending and credit products, treasury management, payment solutions, business credit cards, digital tools, and cash‑flow tools.
• Develop internal and external relationships; collaborate with branch partners, centers of influence, clients, and other business‑line partners.
• Maintain relationship ownership and coordination through handoff, decision, follow‑up, activation, usage, and demonstrated client value.
• Engage regularly with assigned branches to share referral outcomes, successful sales and service practices, and insights on new small business relationships.
• Balance acquisition, deepening, and service while maintaining strong CRM discipline and responsible banking practices.

Requirements

• Bachelor’s degree in Business, Accounting, Finance, or equivalent experience and job‑related experience.
• Three or more years of customer service, consultative sales, networking, prospecting, and/or small‑business banking experience.
• National Mortgage Licensing Service (NMLS) registration under the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with all legal or regulatory registration requirements, including maintaining a satisfactory criminal and credit record.

Desired Qualifications

• Demonstrated excellent customer service in accordance with U.S. Bank Core Values and provision of comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million.
• Strong written and verbal communication skills; ability to convey business recommendations effectively.
• Understanding of banking operations, product knowledge, sales, new business development, customer service and relationship management, community relations, pipeline management, and responsible banking practices.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year (unless otherwise provided by law)

Pay

Pay range: $33.01 – $40.35 per hour. Total compensation includes base