Small Business Relationship Banker 2 - Cambridge and Toronto, OH

About the role

At U.S. Bank, we’re on a journey to do our best. Helping the customers and businesses we serve to make better and smarter financial decisions and enabling the communities we support to grow and succeed. We believe it takes all of us to bring our shared ambition to life, and each person is unique in their potential. A career with U.S. Bank gives you a wide, ever‑growing range of opportunities to discover what makes you thrive at every stage of your career. Try new things, learn new skills and discover what you excel at—all from Day One.

Responsibilities

• Demonstrate excellent customer service in accordance with U.S. Bank Core Values while serving as the primary Small Business Banking partner for assigned branches and relationships.
• Provide comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million.
• Typically support two to three branch locations, acting as a dedicated resource for branch teams to address complex small‑business client needs and opportunities.
• Build and deepen client relationships through proactive outreach, structured discovery, consultative selling, and disciplined follow‑through.
• Translate financial information, cash‑flow dynamics, client goals, operating‑cycle considerations, and risk indicators into practical guidance and solution recommendations.
• Conduct outside prospecting and sales activities to grow revenue and achieve assigned financial targets and growth goals.
• Identify stated and unstated client priorities, align products and services to growth, efficiency, and risk objectives, and clearly articulate value, trade‑offs, and next steps.
• Offer solutions including business deposit products, lending and credit products, treasury management, payment solutions, business credit cards, digital tools, cash‑flow tools, and other appropriate small‑business solutions.
• Develop internal and external relationships, collaborate with branch partners, centers of influence, clients, and other business‑line partners, and maintain relationship ownership and coordination through handoff, decision, follow‑up, activation, usage, and demonstrated client value.
• Share referral outcomes, successful sales and service practices, and insights on newly established small‑business relationships to strengthen partnership effectiveness and client growth opportunities.
• Balance acquisition, deepening, and service while maintaining strong CRM discipline and responsible banking practices.

Qualifications

• Bachelor’s degree in business, Accounting, Finance, or equivalent experience and job‑related experience.
• Five or more years of customer service, consultative sales, networking, prospecting, and/or small‑business banking experience.
• National Mortgage Licensing Service registration under the S.A.F.E. Act of 2008 and Regulation Z, with ongoing compliance with all legal or regulatory registration requirements, including maintaining a satisfactory criminal and credit record.

Skills

• Demonstrates excellent customer service in accordance with U.S. Bank Core Values and provides comprehensive financial solutions to small businesses with annual revenues between $500K and $2.5 million.
• Strong written and verbal communication skills; able to convey business recommendations effectively.
• Understanding of banking operations, product knowledge, sales, new business development, customer service and relationship management, community relations, pipeline management, and responsible banking practices.

Benefits

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short‑term and long‑term disability
• Pregnancy disability and parental leave
• 401(k) and employer‑funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)