Small Business Account Manager, FSI

About the role

At Egnyte, as our company and customer base continue to grow we will look to the Account Manager to develop and continue to manage our relationships with a wide range of Small Business and Mid-Market Customers. This will include acting as the primary contact for assigned customers to ensure their continued satisfaction with our solutions, manage the resolution of any challenges they might face, and continue to drive increased usage of our solutions.

Responsibilities

• Become an Egnyte product expert including the product's technical workings and practical business application
• Manage a portfolio of customers and work closely with them to assure their success with the software.
• Develop strong relationships with customers to protect ongoing revenue stream and identify/recommend upsell/cross-sell opportunities
• Receive new customers and manage them through the implementation process to ensure they successfully adopt Egnyte’s service
• Drive regular account reviews with customers and provide strategies to optimize return.
• Work closely with internal departments such as Customer Advocacy, to provide services required to meet customer expectations
• Maintain a positive interactive working relationship with Product Management and Product Engineering to resolve issues and to communicate customer needs for future product enhancements

Qualifications

• Experience selling SaaS into Financial Services
• Proven ability to understand specific customers’ needs and provide solutions
• Experience working across multiple, internal teams to resolve customer issues quickly and effectively
• Excellent communication skills (writing, listening, phone)
• A team player capable of high performance and flexibility working in a dynamic environment
• College degree or equivalent work experience

Benefits

• Competitive salaries and comprehensive benefits
• 15 days of Paid Time Off (PTO)
• Paid holidays and sick time
• 401(k) with company match
• Health Savings Account (HSA) with a generous employer contribution and Flexible Spending Account (FSA) options
• Up to 12 weeks of paid Parental and 10 weeks Adoption Leave to help you grow your family
• Modern and collaborative offices located in Draper, UT; Raleigh, NC; Mountain View, CA; Reading, England, and Poznan, Poland
• Gym, cell phone, and internet reimbursement
• Free well-being apps such as Spring Health for Guardian are offered, as well access to our Employee Assistance Program (EAP)
• Perks include discounted pet insurance, electronics, theme park tickets, travel, plus more
• Your own Egnyte account with lifetime access
• HealthJoy – a benefits navigation app that lets you access your benefits and get answers to your questions all in one place
• One Medical virtual care, providing you with healthcare access across the country

Pay

Our compensation reflects the cost of labor across U.S. is $28.00 to $30.00 hourly. Compensation may also be dependent on job-related skills, knowledge, and/or experience. During the interview and/or hiring process, your recruiter can share more information about the compensation package specific to the role and job location. Commission: $33,000 annually, uncapped

Schedule

Location: Raleigh, NC – Hybrid. Candidates must reside within 50 miles of our Raleigh office and work onsite 3 days per week.