SM Real Estate Services Leader

About the role

The Real Estate Services Leader (Senior Manager 1) oversees the technology strategy, program governance, and operational delivery for all real estate and workplace technology initiatives across Deloitte's US office portfolio. This role partners with corporate real estate, facilities, and business leadership to align technology investments with space utilization goals, hybrid work strategies, and portfolio transformation programs including major headquarters projects. The leader manages a multi-disciplinary team spanning program deployment, AV, and conferencing technology, and serves as the senior escalation point and executive representative for real estate technology across the firm.

Responsibilities

• Lead the technology strategy and investment roadmap for Deloitte's real estate portfolio, including office builds, consolidations, major renovations, and flagship headquarters projects
• Partner with corporate real estate, facilities management, and business leadership to align technology programs with space utilization, hybrid work, and portfolio optimization objectives
• Oversee a multi-disciplinary team covering project deployment, AV/VC, and conference room technology, providing strategic direction, performance management, and talent development
• Drive program governance frameworks including project intake, capital planning, milestone tracking, risk management, and executive reporting
• Serve as the senior escalation point and executive spokesperson for real estate technology delivery across the firm
• Evaluate and champion emerging workplace technologies - including smart building, ambient compute, and AI-integrated environments - to define what world-class looks like for Deloitte
• Build and maintain strong vendor partnerships and industry relationships to ensure Deloitte has access to best-in-class solutions

Requirements

• Ability to work independently and collaborate as part of a team
• Effective written and verbal communication skills
• Meticulous attention to detail and quality of work product
• Ability to build and sustain professional relationships
• Ability to lead projects or workstreams
• Ability to manage and prioritize multiple tasks in a fast-paced and dynamic environment
• Strong interpersonal skills and professional demeanor
• Ability to meet deadlines
• Ability to mentor and provide clear guidance to others

Qualifications

• 10+ years of experience in workplace technology, real estate technology strategy, or enterprise IT program leadership
• 5+ years leading technology programs across large, multi-site real estate portfolios including but not limited to:
• Strong executive presence with experience presenting to and influencing C-suite and senior business stakeholders
• Deep knowledge of workplace technology domains including AV/VC, conferencing, network infrastructure, and smart building systems
• 2+ years of recent experience building and leading high-performing, multi-disciplinary technical teams
• Bachelor's degree in Information Technology, Human-Computer Interaction, Business, or a related field and/or additional relevant professional experience
• Ability to travel 20-30%, on average, based on the work you do and the clients and industries/sectors you serve
• Limited immigration sponsorship may be available

Preferred

• Experience with IWMS or CAFM platforms (e.g., Archibus, ServiceNow Workplace)
• Familiarity with LEED, WELL, or SPIRE certification processes for smart and sustainable buildings
• PMP, CTS, or related professional certification
• Background in agentic AI, digital twin, or smart building technology strategy