Slot Technician Supervisor

Under the direction of the Slot Manager, the Slot Technician Supervisor oversees and coordinates the technical operations of the Slot Department, ensuring the operational integrity of all gaming devices and slot systems while maintaining regulatory compliance.

Responsibilities

• Supervise and coordinate all Slot department technical operations.
• Provide leadership, coaching, and mentoring to Lead Slot Technicians and Slot Technicians.
• Promote a culture of compliance with all regulatory requirements.
• Maintain knowledge and compliance with all applicable gaming regulations, internal controls, policies, and procedures.
• Maintain a thorough understanding of all gaming machines, operating systems, and slot accounting interfaces.
• Lead technical teams on directives, objectives, and communication of department goals.
• Oversee the repair, overhaul, and preventative maintenance of all gaming machines to ensure optimal operation and maximize profitability.
• Actively assess project status and service needs to reduce downtime and maximize profitability.
• Recommend, evaluate, assign, and discipline Slot Technicians in a fair and equitable manner.
• Assist in implementing slot machine and slot system-related projects.
• Coordinate project timelines with the Slot Manager, vendors, Information Technology, Facilities, Surveillance, and the Campo Tribal Gaming Commission.
• Coordinate with Slot Director and Slot Manager on all planned floor changes.
• Promote positive customer relations through prompt, courteous, and efficient service.
• Maintain consistent and regular attendance.
• Coordinate and assess the training of new Slot Technicians.
• Work closely with vendors to plan resources and coordinate projects.
• Maintain detailed knowledge of games offered at the casino.
• Analyze information, processes, methods, systems, and procedures to determine useful business solutions.
• Ensure compliance with all Tribal Gaming Ordinances, Internal Controls, MICS, manufacturer specifications, and applicable Federal and State gaming regulations.
• Ensure all gaming machine modifications, software changes, RAM clears, and installations are properly documented and approved.
• Ensure vendors comply with all licensing requirements, approved procedures, and internal controls.
• Direct and supervise Slot Technicians, Senior Slot Technicians, and the Lead Slot Technician.
• Oversee inventory control for slot parts, electronic components, tools, and technical equipment.
• Maintain accurate inventory records for high-value assets including monitors, touchscreens, bill validators, printers, logic boards, power supplies, GPUs, and other electronic components.
• Train employees, plan, assign, and direct work; appraise performance; reward and discipline employees; address complaints and resolve problems.
• Perform other duties as assigned to support the efficient operation of the department.

Requirements

• High School Diploma or GED is required.
• 3-5 years of experience as a Slot Technician is preferred.
• 2 years of supervisory experience is preferred.
• Certification in Electronics or Networking is preferred.
• Knowledge of RAM Clear Procedures and ability to identify required software for operation.
• Ability to convert games from different manufacturers and set up progressives.
• Experience with slot accounting systems and gaming management software.
• Advanced troubleshooting techniques.
• Proficiency in electrical and mechanical skill sets.
• Ability to speak and write in English for required communication.
• Computer proficiency, including Microsoft Office applications, email, and Internet.
• Experience using a slot accounting system to facilitate gaming machine projects.
• Ability to communicate effectively with team members, management, and vendors.
• Goal-oriented with the ability to establish priorities and meet deadlines.
• Ability to exercise initiative, sound judgment, logic, and problem-solving skills.
• Flexibility to work various shifts at different times of the day, as needed.
• Must apply for, receive, and maintain a gaming license from the Campo Tribal Gaming Commission.

Skills

• Technical Asset Management & Inventory Control: Proficiency in tracking high-value electronic components (e.g., monitors, touchscreens, GPUs, bill validators), maintaining optimal spare parts inventory, and optimizing hardware lifecycles.
• Advanced Diagnostic Infrastructure Knowledge: High proficiency using specialized electronic diagnostic equipment (e.g., digital multimeters, logic probes, oscilloscopes) to guide team members through component-level failures.

Physical Demands

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Frequently lift and/or move up to 100 pounds.
• Specific vision abilities required include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
• Regularly stand, walk, use hands for fine manipulation, handle gaming equipment/tools, and reach with hands and arms.

Work Environment

The work environment characteristics described here are representative of those encountered while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities.

• Regularly works near electrical and moving mechanical parts.
• The noise level in the work environment is usually moderate to loud.