SLOT TECH SHIFT MANAGER

Position Summary

Responsibilities include providing friendly, efficient service to internal and external guests, and overseeing the day‑to‑day technical operations during a daily shift. The Slot Tech Shift Manager plays a crucial role in supporting the Slot Tech Manager in planning, managing, and executing a training curriculum within the casino. This position is responsible for communicating changes, resolving issues, and ensuring the satisfaction of all stakeholders in support of the Slot Tech Manager. The Slot Tech Shift Manager assists in maintaining efficient processes, implementing best practices, and supporting the overall maintenance and performance of casino gaming equipment. Collaboration with various departments and staying updated on technological advancements are essential to success in this role.

Essential Functions

• Redefine hospitality at Graton Resort & Casino while living, supporting, and promoting our values.
• Perform responsibilities in accordance with all company standards, policies, and procedures.
• Assist the Slot Tech Manager in planning, executing, and overseeing department initiatives during assigned shifts.
• Communicate changes, issues, and status updates to relevant parties, ensuring timely and efficient information distribution.
• Uphold departmental core values by fostering a culture of satisfaction, recognition, and engagement.
• Implement best practices and standardized improvements to enhance operational efficiency across all related areas.
• Support the maintenance and performance of casino gaming equipment in collaboration with the Slot Tech Manager.
• Conduct regular communications including counseling team members, troubleshooting system issues, relaying inter‑department concerns; routinely meet with team members, management, and other departments to relay important information, identify issues of concern, and work toward solutions.
• Ensure compliance with all applicable rules and regulations, including Gaming Commission Regulations and Slot Technical Procedures.
• Stay informed on technological advancements, provide training for Slot Technical department team members, and facilitate knowledge sharing within the team.
• Oversee machine moves, installations/removals, conversions, and repairs in compliance with jurisdictional regulations.
• Maintain accurate records of all machines, including par sheets, compliance documentation, and machine‑related activities.
• Support the Slot Tech Manager in human resources responsibilities, including creating a positive work environment, hiring, training, and compliance with policies.
• Act as a liaison between vendor technicians and property departments when vendors are on premises.
• Manage inventory of parts and supplies, ensuring adequate stock levels to support property needs.
• Promote and uphold the highest standards of guest service for both internal and external guests.
• Perform other duties as assigned, with the understanding that responsibilities may be changed, expanded, reduced, or delegated by management to meet business needs.