Slot Shift Supervisor

About the role

The Games Supervisor in Slots is responsible for monitoring and supervising the daily Slot and Keno floor operations on a specific shift, ensuring that courteous, prompt and outstanding service is provided by all employees.

Responsibilities

• Interviews, trains, and selects employees for the department
• Reviews, analyzes, and makes recommendations regarding wage increases, promotions, or demotions as needed
• Responds to and handles employee and guest concerns (grievances) in a timely and efficient manner
• Recommends or takes appropriate action when administering disciplinary processes in accordance with established policies and procedures
• Plans, supervises, and monitors the work of the team members in assigned area(s)
• Directly responsible for training Slots and Keno Hosts, providing each with the knowledge and appropriate direction to perform his/her responsibilities
• Observes, verifies, and supervises all jackpot or other large payout transactions within the gaming area assigned, countersigning jackpot checks where appropriate
• Oversees all significant monetary exchanges to ensure prompt and accurate execution of every transaction
• Completes daily personnel assignments and reassigns personnel on floor based on business volume
• Provides feedback from the slot floor to upper-management to provide superior customer service

Qualifications

• High school diploma, G.E.D. is required
• Must possess strong supervisory and leadership skills
• Successful completion of the Supervisor Leadership Assessment Program (SuperLAP) is required
• Minimum 1-2 years previous experience in either Slots or Keno preferred