Slot Shift Manager

Writing$60k–$65k/yrFull-time

Job Title: Slot Shift Manager
Salary: $60,000 - $65,000
Status: Full Time
Shift: Varies

Direct responsibility for all facets of operations on the slot floor, with all Slot Operation Attendants as direct reports.
Monitor and initiate all Slot Department Guest Service initiatives including jackpot response time, team member scorecards, introductions, and new guest sign-ups (with emails and phone numbers).
Actively seek new Guest Service initiatives to further elevate the performance of the slot team.
Handle guest disputes, machine malfunctions, and Team Member issues. See each issue through to its conclusion.
Fulfill an operational role on the slot floor by participating in every aspect of Slot Operations including initiating/witnessing jackpots, signing up new guests, and promoting slot events.
Must report all operational issue(s) to the Director of Slot Operations.
Promote and maintain the highest integrity and the premier Guest service.
Maintain operation of slot machines at all times with minimal downtime.

Minimum 5 years of experience working in Slot Operations.
Stay current with all Colorado Division of Gaming updates and changes.
Stays up-to-date with all new slot machine hardware, software and technology.
Able to utilize the slot computer system as well as strong proficiency in Microsoft Outlook, Word, Excel, and Powerpoint.
Thorough understanding of Title 31 to ensure adherence to and compliance with federal cash reporting requirements.
Strong communication skills both within the slot department and all other departments.
Should be carrying basic tools to perform work on machines if needed so, they do not call others for their tools. At a minimum should be carrying a screwdriver and a flash light.
Knowledge of the slot systems and ability to use all programs.
Must be able to obtain and maintain a Colorado Support Gaming License.
Ability to read, analyze and interpret common scientific and technical journals, gaming documents and troubleshooting manuals.
Great knowledge of CDOG regulations and slot ICMP’s.
Strong computer skills.
Knowledge of basic math and ability to understand slot pay lines.

Strong interpersonal skills
Guest Service: Ensure outstanding guest service by responding promptly to guest needs and requests for service.
Team Work: Build team spirit through positive reinforcement and recognizing excellence in the workplace. Focus on resolving conflict and not blaming. Maintain confidentiality. Share expertise with others.
Leadership: Inspire and motivate others to perform well. Continuously work to improve processes and service.
Professionalism: Approaches others in a tactful manner. React well under pressure. Treat others with respect and dignity regardless of their status or position.
Show willingness to discover opportunities to exceed Guests expectations.
Develop and mentor slot department’s team members, providing support and motivation to all slot positions.
Maintain cleanliness on the floor in their assigned area and go beyond to ensure the overall cleanliness of the whole floor.

Full Time Team Members (30+ hours): Paid Time Off, 6 Observed Holidays and Holiday Pay, Health Benefit Insurance Package after 90 days includes: medical, dental, vision, life insurance, short term disability, 401k with company match.
Part Time and Full Time Team Members (TMs): 1 Free Hot Meal per shift and Unlimited Coffee, Tea, Soft Drinks, Up to 48 hours of Sick Pay for Team Members Under 30 hrs per Week, 80% Subsidized Bus Transportation Options, Free Covered Parking, Education/Tuition/Certification Reimbursement (up to $6,000 per calendar year), Wardrobe/Uniforms and Dry Cleaning Provided Free of Charge for most positions, Career Development and Advancement Programs, Team Member Anniversary Recognition (earn resort credit, vacation trips and more!), Team Member Hotel, Retail and Spa Discounts.

An Estimated Salary For This Position Would Be $60,000 - $65,000

Shift: Varies

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