Slot Operations Manager (6944)

About the role

Manages all Slot Operations activities and initiatives.

Responsibilities

• Provide outstanding customer service to guests and all other employees by exceeding our mission statement.
• Responsible for planning, organizing, scheduling sufficient staffing to meet business level, and delegating the day-to-day operations of the Slot Department.
• Oversee and maintain integrity of Slot floor activities.
• Maintain Slot staff, ensuring productivity and adherence to Casino policies and procedures, N.I.G.C. regulations, game protection, and the Gaming Commission standards.
• Monitor slot machines to determine if there is suspicious and/or fraudulent activity.
• Handle jackpot payouts which require W2-G, W-9, and Foreign JP Forms.
• Ensure all progressive levels are tracked, recorded and transferred when needed.
• Manage and handle all unresolved customer disputes and follow escalation process as needed.
• Utilize the Gaming system to research tickets, disputes, jackpots, and other needed issues that may arise.
• Ensure application of federal currency reporting requirements during for the department, specifically Title 31.
• Perform duties of Slot Attendant as required by the business needs.
• Assume administrative responsibility as assigned by the Slot Director.
• Prepare annual performance evaluations for subordinate personnel.
• Ensure annual employee evaluations are completed accurately and deadlines are met.
• Maintain excellent communications with all Directors and Supervisors.
• Implement and enforce approved departmental policies and procedures.
• Create and facilitate new and remedial training to remain competitive within the market.
• Ensure the budget for the department is monitored and adhered to by implementing effective processes and procedures.
• Monitor labor costs by analyzing staff vs. business levels.
• Keep abreast of competitive changes including industry trends and local competitive set.
• Develop, maintain and nurture a positive work environment.
• Foster a culture of collaboration, unity, and shared accountability.
• Ensure compliance with all Minimum Internal Control Standards (MICS) as well as all Tribal Internal Control Standards (TICS).
• Present a positive image of the Tribal organization to its guests and vendors and assist them as required.
• Follow all safety policies and procedures and attend all scheduled safety meetings and training as a condition of employment.
• Able to make independent, difficult decisions in a fair and honest manner.
• Strong verbal and written communication skills.
• Perform any other duties that may be assigned from time to time.
• Remain on call and accessible to be reached via phone even when off shift.
• Oversee the department staffing, ensuring performance management, productivity, and conduct by developing action plan administered through coaching.
• Collaborate with other departments to ensure operational efficiency.
• Identify department deficiencies and recommend action for improvement.
• Prepare required reporting for the upper management as needed.
• Interview, onboard, and coordinate adequate training for new hires into the Department.
• Supervise and train team members.
• Lead through active coaching and mentoring that elevates the teams’ skillsets.
• Carry out supervisory responsibilities which include but are not limited to: interviewing and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

Qualifications

• High School Degree (or GED)
• Five (5) years (or equivalent) Supervisory/Management experience.

Physical Demands

• Regularly required to talk and hear.
• Frequently required to stand; walk and sit.
• Sometimes required to use upper extremities, including but not limited to, hands and fingers to handle, or feel; reach with hands and arms.
• Occasionally required to use repetitive movements to complete tasks.
• Occasionally lift up to 35 pounds and/or push, pull up to 50 pounds.
• Must be available for emergency calls 24/7.
• Must be available to work weekend and holidays.
• Must be available to work in low light conditions, and may be exposed to loud noise for extended periods.
• Must be available to work in a non-smoking environment.
• Must be available to work in a smoke-free environment.
• Must be available to work in a 24/7 environment.
• Must be available to work in a surveillance camera and audio equipment monitoring environment.

Work Environment

• Multiple locations.
• Some enterprises are open 24 hours per day, 7 days per week.
• Some enterprises are gaming facilities.
• Some enterprises are not a smoke-free environment.
• Surveillance cameras and audio equipment monitor the premises recording activity throughout most of the facilities on 24 hours per day, 7 days per week basis.

Indian Preference Act

• The Twenty-Nine Palms Band of Mission Indians has a resolution on file with Human Resources to ensure that Indian Preference will be adhered to in the following order in accordance with IPA: Tribal Members Other Native Americans All other ethnic groups.