Slot Floor Supervisor (Full Time) (36194)

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Provides excellent customer service.
• Responsible for all related gaming machine and guest service related issues.
• Affixes hiring, training, and disciplinary actions of Slot Department personnel.
• Supervises the Slot Operation of the Casino floor, gaming machines, customer service, and assigned Slot Department personnel.
• Maintains a working knowledge of the property, as well as, current and upcoming special events.
• Stays informed of current industry trends.
• Performs the duties of a Slot Attendant as required.
• Complies with all applicable Tribal Regulations, internal controls and policies and procedures.

Supervisory Responsibilities

• Slot Attendant
• Hi Limit Cashier

Qualifications

• GAMING EXPERIENCE REQUIRED
• Qualification Requirements:
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements listed below are representative of the knowledge, skill and/or ability required.
• EDUCATION And/or EXPERIENCE
• High school diploma or general education degree (GED); One to two years strong customer service experience and six months or more previous Slot experience.
• Strong computer skills with the ability to utilize MS Office applications.
• Strong customer service and teamwork skills necessary to deliver superior casino resort service to a diverse customer base.
• Must have strong leadership skills and the ability to serve both internal and external customers.
• Ability to maintain high confidentiality.
• Ability to adapt quickly to changing priorities.
• Must be able to balance, control, and report significant amounts of cash accountability on assigned shift.

Working Conditions/Physical Demands

• To perform this job successfully, the individual must be able to stand, move and work throughout the office area and properties, including walking up to 1 miles, climbing stairs and sitting at a desk/work station for the duration of the shift.
• Must be able to work in a smoke filled environment.
• Typically the individual will be housed in an office environment.
• The noise level in the work environment is usually moderate, but will escalate when located in the casino environment.
• Must be able to grasp, bend, lift and/or carry or otherwise move goods weighing a minimum of 25 lbs. on an intermittent basis, and sufficient dexterity of hand in order to use office equipment including, but not limited to: a computer keyboard, calculator, general office equipment and multi-line telephone.