Slot Casino Service Representative - Slot Operations

Job Description

This position is responsible for circulating throughout the assigned casino area, and serving player quests by redeeming winning voucher tickets, making change for players and assisting players with rules of the game.

Essential Functions

• Monitor daily jackpot and machine malfunctions transactions for accuracy and response time
• Responsible for supervising Slot Attendants and Slot Technicians on assigned shift within assigned section
• Aids in training, counseling, scheduling and evaluating direct reports
• Handles employee and customer complaints and disputes
• Promotes positive customer service, safety, security and creates a friendly atmosphere
• Ensures that Slot Attendants work with cashiering personnel, security officers or other Hard Rock departments in regards to jackpot payouts, and exchange slips
• Maintains currency transaction reporting requirements
• Safeguards against theft and ensures the security and integrity of all casino property
• Reports developments that may affect the casino operation to the Manager, Slots, Manager, Slot Technicians and/or Director, Operations
• Ensures prompt and discreet notification to appropriate management of any observation of illegal acts or internal ethics violations
• Other duties as assigned

Qualifications

• High school diploma or GED and some customer service experience preferred, or an equivalent combination of education and/or work experience
• This is an entry-level position
• Must be able to learn all of the games and explain rules to guests
• Must possess basic mathematical skills which include ability to add, subtract, multiply and divide, specific to position responsibilities, counting money accurately and balancing cash drawer
• Must be able to operate hand held validating unit and enter information into computer

Skills

• Strong leadership and interpersonal skills
• Excellent interpersonal, oral and written communication skills
• Meticulous, organized and accurate
• Extreme confidentiality
• Familiarity with a variety of computer systems and applications
• Be flexible to work varying shifts and time schedules as needed
• Communicate effectively with all levels of employees and guests
• Manage multiple details and tasks concurrently in a changing environment
• Able to work effectively in a team environment
• Analyze and think about how possible solutions impact on the entire operation

Physical Demands

• Ability to stand and sit for extended periods of time
• Ability to walk distances
• Ability to lift 30 to 40 lbs
• While performing the duties of this job, the employee is frequently required to stand; walk; use hands to finger, handle, or feel; reach with hands and arms, talk or hear; and taste or smell
• Specific vision abilities required by this job include close, distance, color, and peripheral vision, depth perception and ability to adjust focus
• The Casino environment is hectic, fast-paced and often crowded and noisy
• May be exposed to casino related environmental factors including, but not limited to excessive noise and constant exposure to general public