SLG First Line Compliance Lead

About the Role

The First Line Compliance (FLC) Lead partners with multiple areas of FirstBank, including Corporate Compliance and Risk Management, as well as other First Line Compliance Specialists and teams, to identify and mitigate regulatory compliance risk. This role initiates and leads compliance risk mitigation activities under the supervision of the FLC Manager and may supervise First Line Compliance personnel. Supervisory duties include on-the-job training, reviewing and approving work product, and attending committee meetings as necessary. The FLC Lead also seeks opportunities to enhance operational efficiency and promote a positive customer and team member experience.

Responsibilities

• Advises the business unit on critical and complex regulatory matters to enhance regulatory compliance within all processes, procedures, and practices.
• Provides updates to the First Line Compliance Manager regarding the status of assigned areas of responsibility, including immediate communication of any issues or challenges.
• Partners with the First Line Compliance Manager, Corporate Compliance, and business leaders on remediation and risk mitigation efforts.
• Leverages advanced knowledge of critical and complex regulatory matters and seeks opportunities to create or enhance compliant operational efficiencies.
• Advocates for the business’s needs while balancing the requirements of complex laws and regulations.
• Oversees and reports/tracks emerging risks, control effectiveness, compliance risk exposure, and mitigation efforts.
• Provides oversight, analysis, and direction on the First Line Compliance Quality Control (QC) Testing Calendar.
• Partners with the First Line Compliance Manager and First Line Banking Controls and Governance team to provide input on the Bank’s Risk and Control Inventory.
• Assists business line leadership with consumer complaint response, as needed, and oversees monitoring for appropriate complaint resolution timelines.
• Assists in the creation, preparation, and distribution of reporting to various parties, including management, business units, and bank compliance departments.
• Oversees monitoring testing reports for trending items and ensures any process or systemic root causes of issues are addressed with the business units and/or reported through appropriate channels.

Qualifications

• Ability to identify and address interdependencies among complex regulatory compliance requirements, operational and risk needs, and business unit goals and objectives.
• Ability to convey complex regulatory requirements in a clear and concise manner.
• Proven track record of building and creating processes, procedures, and reporting.
• Ability to build rapport and trust with teams cross-functionally and across all levels while fostering a positive atmosphere.
• Demonstrated ability and advanced experience providing successful and efficient solutions to discovered risks.
• Proven experience successfully interacting with auditors, consumers, and internal staff.
• Ability to thrive in a fast-paced environment.
• Proven experience working in a confidential environment.

Education and Experience

• 7+ years of banking regulatory compliance experience; experience with manufactured housing is a plus.
• Experience leading teams and coaching/mentoring peers.
• Experience leading projects, initiatives, and/or a small team of direct reports.
• CRCM or similar certification, or additional years of compliance experience, required.
• Advanced knowledge of Federal and State regulations, particularly consumer lending regulations including but not limited to Reg. Z, Reg. X, ECOA, HMDA, and UDAAP, is highly preferred.