Sleep Services Clinician

About the role

VGM Compliance Services, a division of VGM Group and an industry leader in outsourced services such as education, virtual in‑service, and compliance, is seeking a Respiratory Therapist (RT), Licensed Practical Nurse (LPN) or Registered Nurse (RN) to join the team as a Sleep Services Clinician. In this role the RT/RN will coordinate education, set‑up and compliance monitoring of sleep and respiratory patients, communicating directly with patients to educate, inform and coach them on the use of prescribed devices via live calls, text, email and cloud‑based monitoring. VGM Group is 100% employee‑owned. The position is based in Waterloo, IA with flexibility for remote, hybrid or on‑site work.

Responsibilities

• Coach patients on the importance of using their prescribed devices
• Educate patients on OSA and the potential consequences of untreated OSA
• Answer calls from referral sources in a timely and professional manner, and secure referral orders by telephone, fax, and electronic means in a call center environment
• Coordinate the delivery of medical equipment and other healthcare services, including contacting the patient, provider, or online tracking system to confirm items were delivered and/or services rendered
• Ensure patients receive a high standard of service delivery and care through a series of follow‑up quality questions to ensure company quality standards are being met
• Communicate with internal and external parties to keep them informed of order status, including outlying situations that could affect the referral
• Collect and enter accurate and detailed patient and provider information into the compliance platform on a real‑time basis
• Answer questions from patients, providers, and company staff
• Identify and resolve service issues and complaints
• Remain up to date on knowledge of company policy and procedures and regulatory, contractual, and accreditation requirements
• Review orders to ensure they are set up with accurate coding, quantity, and pricing
• Available for after‑hours on‑call coverage
• Follow strict confidentiality and HIPAA privacy and security guidelines
• Perform other duties as assigned

Qualifications

• Valid and active certification or license required (Respiratory Therapist Certification (RT, CRT), or Registered Nurse (RN), Multi‑State Registered Nurse Compact License)
• Flexible with the ability to routinely adapt to change
• Ability to work in multiple software systems at a time
• Maintain a positive and professional attitude while working with others of varying backgrounds
• Set a positive example through personal attendance and time management
• Demonstrate appropriate verbal and written communication skills with clients and coworkers
• Work cooperatively in a team environment to achieve business goals and growth opportunities
• Flexible in scheduling as one weekend a month may be required
• Physical Requirements: Must be able to lift up to 10 pounds at times; must be able to sit or stand for up to 8 to 10 hours; visual abilities to include reading, distance vision and peripheral vision; strict adherence to all physical safety standards

Schedule

Full‑Time, Monday‑Friday.