Sleep Health Referral Coordinator

Duties and Responsibilities

• Ensure accurate and timely collection of required clinical documentation (e.g., prescriptions, sleep study reports, clinical notes).
• Serve as the primary point of contact for key referring providers and prescribers.
• Develop and maintain strong, collaborative relationships with physicians, sleep specialists, and healthcare partners.
• Identify and capitalize on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service.
• Process new and recurring orders via fax, phone, or email in accordance with Reliable Respiratory’s processing procedures and guidelines.
• Handle incoming communications from referrals in a timely, professional, and friendly manner.
• Verify insurance online or by phone and documents information in Reliable Respiratory’s electronic health records system.
• Understand insurance coverage and allowable amounts; verify patient demographic information, insurance authorization, and benefit information-updating as needed.
• Ensure completion of worklists assigned.
• Comply with all policies and procedures established by the company and the company's regulatory bodies.
• Display exemplary customer service in all interactions.

Required Qualifications

• 18 years of age or older
• Must be eligible to work in the United States and not require work authorization from us now or in the future
• Bachelor’s Degree required
• 1 year of customer service experience

Required Skills

• Effective and professional verbal and written communication abilities
• Professional computer experience (especially Microsoft Office Suite)
• Ability to work independently to investigate and make decisions
• Ability to work in collaboration with others
• Ability to prioritize and complete work amidst interruptions in a busy work area
• Ability to comply with guidelines both internal and industry-imposed
• Ability to reconcile multiple shifting logistical factors for each appointment
• Strong attention to detail
• Great customer service skills especially in high intensity situations
• Fluency in English and Spanish proficiency preferred

Competencies

• Adaptability
• Analytical Skills
• Attention to Detail
• Communication
• Computer Skills
• Customer Service
• Decision Making
• Dependability
• Initiative
• Problem Solving
• Productivity
• Self-Motivation
• Sense of Urgency
• Teamwork