Sleep Health Referral Coordinator

Duties and Responsibilities

• Ensure accurate and timely collection of required clinical documentation (e.g., prescriptions, sleep study reports, clinical notes).
• Serve as the primary point of contact for key referring providers and prescribers.
• Develop and maintain strong, collaborative relationships with physicians, sleep specialists, and healthcare partners.
• Identify and capitalize on opportunities to increase sales for the assigned accounts while maintaining satisfactory customer service.
• Process new and recurring orders via fax, phone, or email in accordance with Reliable Respiratory’s processing procedures and guidelines.
• Handle incoming communications from referrals in a timely, professional, and friendly manner.
• Verify insurance online or by phone and documents information in Reliable Respiratory’s electronic health records system.
• Understand insurance coverage and allowable amounts; verify patient demographic information, insurance authorization, and benefit information-updating as needed.
• Ensure completion of worklists assigned.
• Comply with all policies and procedures established by the company and the company's regulatory bodies.
• Display exemplary customer service in all interactions.

Required Qualifications

• 18 years of age or older.
• Must be eligible to work in the United States and not require work authorization from us now or in the future.
• Bachelor’s Degree required.
• 1 year of customer service experience.

Required Skills

• Effective and professional verbal and written communication abilities.
• Professional computer experience (especially Microsoft Office Suite).
• Ability to work independently to investigate and make decisions.
• Ability to work in collaboration with others.
• Ability to prioritize and complete work amidst interruptions in a busy work area.
• Ability to comply with guidelines both internal and industry-imposed.
• Ability to reconcile multiple shifting logistical factors for each appointment.
• Strong attention to detail.
• Great customer service skills especially in high intensity situations.
• Fluency in English and Spanish proficiency preferred.

Competencies

• Adaptability.
• Analytical Skills.
• Attention to Detail.
• Communication.
• Computer Skills.
• Customer Service.
• Decision Making.
• Dependability.
• Initiative.
• Problem Solving.
• Productivity.
• Self-Motivation.
• Sense of Urgency.
• Teamwork.