Sleep Center Supervisor {Exempt}

Position Summary

The primary role of the Sleep Center Supervisor {Exempt} is to lead the mattress category to exceed its set targets by ensuring the proper execution of our guest engagement model, frequent one-on-ones, and performance management, while maintaining the highest levels of guest satisfaction as measured by guest surveys.

Essential Duties and Responsibilities

• Ensure that the mattress sales team is fully staffed with the right number of people with the right talent to meet standard work expectations.
• Ensure that coverage is scheduled to optimize productivity and efficiency.
• Ensure all team members have completed training and demonstrate the ability to effectively execute to company expectations and ongoing training modules.
• Recruit, lead, and develop all team members and develop a culture of passionate, high-performance teams.
• Achieve monthly Sales Per Hour and Revenue targets by actively selling on the retail floor by demonstrating the Guest Engagement Model.
• Take ownership of the Revive sales floor and of financial outcomes through execution of the Sales and Operations standard work.
• Drive for results by developing dedicated focus around SOPs, process, and procedures.
• Actively engage both team members and guests to assess execution of Living Spaces Guest Engagement Model.
• Handle escalated guest situations and resolution.
• Identify gaps using scorecards and behavioral misses and create business plans for people and process.
• Set clear expectations and hold teams accountable for performance results.
• Inspire team members through coaching, mentoring, and leading by example.
• Host ongoing talent conversations that develop leadership skills to build store “bench.”
• Support and mentor the training and onboarding coordinator to improve team member engagement and retention.
• Collaborate on training material development, facilitate feedback sessions, and implement strategies to ensure a positive onboarding experience, helping new team members feel valued and prepared for success.
• Generate energy within the store through recognition and transparent in-the-moment conversations.
• Deliver on the Living Spaces Sleep Center promise of a “store within a store” concept that is enhanced by the Living Spaces brand, by maintaining visual merchandise standards.
• Drive for results by developing dedicated focus around SOPs, retail processes, and procedures.
• Build a productive working relationship with Director of Revive, Mattress sales team, Department Store Leadership, other Sleep Center Managers within the market, Operations, Logistics, and Visual Supervisors.

Qualifications

• High School Diploma or GED equivalent.
• 5 years of retail experience in a direct customer interactive environment required. High volume experience is preferred.
• Three years of supervisory experience required.
• Equivalent combination of education and experience will be considered.
• To perform this job successfully, an individual must have proficient experience in Microsoft Office programs. Experience working with Tableau is preferred.

Position Hiring Range

The hiring pay range provides a good faith estimate of the salary or hourly wage that Living Spaces expects to pay for the position upon hire. Pay will be determined by several factors, including, but not limited to: applicant's education, relevant work experience, knowledge, applicable and relevant skills and abilities, market demand, Company budget, as well as internal equity and alignment with geographic market data.

Compensation

$70,304.00 - $93,857.00
Overtime pay is available for eligible, non-exempt Team Members.
Reimbursement for expenses as required by applicable law and Company policy.
Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI's.

Additional Available Benefits

• Medical (full-time only)
• Dental (full-time only)
• Vision (full-time only)
• 401(k) with Company match (full and part-time)
• Vacation (full-time only or as otherwise required by applicable law)
• Paid Sick Leave (full and part-time)
• Flex or Health Spending Account (for eligible full-time only)
• Employee Assistance Program (full and part-time)
• Holiday pay (full-time only)
• Life insurance (full-time only)

EEO Statement

Living Spaces is an Equal Opportunity Employer. It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.