SLED Customer Success Manager, Public Sector

About the role

Vanta is a security platform that helps government agencies and vendors protect mission data, manage risk, streamline compliance, and build trust. This role is within the Public Sector team, focusing on State, Local, and Education Government accounts.

Responsibilities

• Manage high-touch, SLED accounts serving as the primary client advocate and success owner.
• Drive cross-functional coordination across multiple teams – including Product, Engineering, Security, and Legal – to ensure the successful onboarding, delivery, and implementation of Vanta at key accounts.
• Serve as a trusted advisor to customers, aligning Vanta’s roadmap and security outcomes with mission needs, industry trends, and executive-level priorities.
• Partner with Public Sector Account Managers to co-build and execute multi-year account plans, ensuring adoption milestones, expansion paths, and business outcomes are clearly defined and delivered.
• Lead onsite and virtual Executive Business Reviews (EBRs) at both pre- and executive-levels to reinforce value delivery and strategic alignment.
• Proactively identify churn risks and successfully mitigate while identifying expansion opportunities using data insights and customer health metrics.
• Act as a voice of the customer at scale, influencing Vanta’s product roadmap, GTM strategy, and support model to better serve public sector enterprises.
• Travel at least once per month for onsite client visits, executive alignment, and strategic planning sessions.

Requirements

• 8+ years of customer success experience, including previous Public Sector CSM roles supporting large, complex organizations with IT modernization, delivery, and adoption.
• Deep understanding of public sector procurement and compliance frameworks, including GovRAMP, NIST, CJIS, and related security and privacy requirements.
• Strong executive presence and communication skills, with experience engaging senior public officials, agency executives, and program leaders to align security, technology, and mission goals.
• Expertise in SaaS and GRC solutions, serving as a trusted advisor on risk management, industry best practices, and emerging regulatory trends.
• Experience driving customer success through transformation and modernization initiatives, guiding public sector customers through the adoption of cloud and security technologies to achieve measurable impact.
• Demonstrated ability to translate technical and regulatory concepts into actionable strategies for non-technical stakeholders.
• Strong analytical, strategic thinking, and storytelling skills, using data-driven insights to proactively identify risks and opportunities for growth.
• Track record of cross-functional influence, partnering closely with Sales, Product, Engineering, Legal, and Compliance teams to deliver tailored success plans and drive customer expansion.

Qualifications

• Must be authorized to work in the U.S. without the need for current or future employer sponsorship.

Skills

• Ability to quantify and articulate business value through ROI analysis, performance metrics, and outcome-based reporting that aligns with mission and compliance objectives.
• Open to using AI to amplify their skills and strengthen their work - demonstrating curiosity, a willingness to learn, and sound judgment in applying AI responsibly to improve efficiency and impact.

Benefits

• Industry-competitive salary and equity.
• Comprehensive medical, dental, and vision coverage, with 100% of employee-only benefit premiums covered for most medical plans.
• 16 weeks paid Parental Leave for all new parents.
• Health & wellness stipend.
• Remote workspace, internet, and cellphone stipend.
• Commuter benefits for team members who report to the SF and NYC office.
• Family planning benefits.
• Matching 401(k) contribution with immediate vesting.
• Flexible PTO policy, plus 80 hours of Sick Time.
• 11 company-paid holidays.
• Virtual team building activities, lunch and learns, and other company-wide events!
• Offices in SF, NYC, London, Dublin, Tel Aviv, and Sydney.