Slate Communications Manager

Augusta University is Georgia's innovation center for education and health care, training the next generation of innovators, leaders, and healthcare providers. With more than 12,000 students, Augusta offers educational opportunities at the center of Georgia's cybersecurity hub and experiential learning that blends arts and application, humanities, and the health sciences. The university is home to Georgia's only public academic health center, where groundbreaking research and world-class clinical care are delivered.

About the role

The Slate Communications Manager supports student communication deployment within the Technolutions Slate CRM, including all system communications features and external-facing portals. This role requires collaboration with academic and administrative departments to communicate enrollment and engagement actions to prospective and continuing students. The Manager serves as a primary support between Slate and its users, providing training, guidance, and best practices on student communication and system functionality.

Responsibilities

• Communications Management:
  • Collaborate with institutional partners and user groups to create and streamline student communications, including email, text, voice, and print campaigns.
  • Advise on messaging content, cadence, and design to best serve client needs.
  • Assist in choosing the best communication modality and system, aligning with institutional best practices and policy.
  • Ensure compliance with institutional branding and imagery, and timely delivery of information.
  • Monitor key metrics, including deliverability analysis and effectiveness.
  • Design and maintain internal and external-facing portals for a client-centered experience.
  • Collaborate with other student communication system managers to ensure message consistency.
• User Support & Training:
  • Serve as support and champion for all Slate users.
  • Provide regular, in-depth training to users and maintain training resources available on demand.
  • Communicate system enhancements and updates in non-technical terms and provide training and documentation.
  • Collaborate with faculty, staff, and administrators to understand communication needs and advocate for system enhancements.
  • Maintain thorough documentation, including folder structure and template management, to ensure continuity and knowledge sharing.
• System Administration:
  • Develop, implement, and support the deployment of the Slate CRM to address the business needs of the university and its stakeholders.
  • Configure and customize Slate communications and information-sharing strategies to meet high standards for student and user experience.
  • Document business requirements and translate them into system needs, including creating development plans and outcomes.
  • Promote efficiency and accuracy by expanding Slate use for institutional and departmental communications to students.
• Reporting & Maintenance:
  • Create delivery and communication reports using relevant business analytics tools, ensuring they meet the needs of functional users.
  • Maintain policies and organization for Slate Deliver, campaigns, templates, Slate Credits, and Portals.
• Other Duties:
  • Contribute to the overall success of Enrollment Management and Augusta University by performing other essential duties as assigned.
  • Serve and actively engage on various institution, division, and unit committees to contribute to undergraduate student enrollment, retention, and success.

Requirements

• Bachelor's degree from an accredited college or university.
• 2 years of experience in communications, marketing, advertising, information technology, college admissions, or a related field.

Preferred Qualifications

• Experience in higher education.
• Experience in communications design, CSS, or SQL.
• Experience with Technolutions Slate CRM.
• Experience training system end-users.

Skills

• Knowledge: Integrated institutional/information systems.
• Skills:
  • Innovative thinking and ability to develop effective solutions for complex challenges.
  • Adaptability in applying new knowledge and skills to optimize system functionality and improve user experiences.
  • Change management principles to enable effective adoption of new technologies and processes.
  • Proficiency in Microsoft Office and other computer software/databases.
• Abilities:
  • Maintain knowledge of Augusta University policies and procedures, as well as USG rules and regulations.
  • Plan and work independently.
  • Communicate effectively both orally and in writing.
  • Maintain technical documentation and SOPs.
  • Explain complex information in clear, non-technical language.
  • Collect, interpret, and report on data trends related to communication metrics and campaign performance.
  • Become an adept user of Technolutions Slate CRM and its applications for information sharing.
  • Develop and maintain reports for ad-hoc reporting needs.
  • Lead cross-functional projects, define objectives, and coordinate with team members to achieve goals.

Pay

Salary range: $52,500.00 - $65,600.00 annually, commensurate with qualifications.

Schedule

Days; Monday-Friday (Work outside of normal business hours may be required).

Benefits

Augusta University offers a variety of benefits to full-time benefits-eligible employees, including:

• Health insurance
• Dental insurance
• Life insurance
• Teachers Retirement System (or Optional Retirement Plan)
• Earned vacation time, sick leave, and 13 paid holidays
• Tuition Assistance Program for full-time employees employed successfully for more than 6 months