Slate Agent

About the role

We are seeking a Senior Slate Agent to join our dynamic team. This role involves managing a portfolio of clients, guiding them through Slate's products, and serving as the primary point of accountability for client outcomes.

Responsibilities

• Own the customer relationship, independently managing a portfolio of prospective and active clients across all stages of the discovery, purchase, and delivery lifecycle.
• Serve as the primary point of accountability for client outcomes, making real-time decisions to resolve concerns, adjust strategy, and ensure a differentiated experience.
• Discover, manage, and oversee the execution of Slate activations, handling client interactions and directing how the brand and product are presented.
• Exercise subject matter authority, function as a recognized expert amongst peers and customers on Slate vehicles, EV technology, ownership considerations, and charging infrastructure.
• Evaluate client needs and determine the most appropriate product, financing, and delivery configuration, drawing on deep product and market knowledge.
• Successfully manage your own customers while taking time to mentor those on your team.
• Drive process and operational quality, establish and maintain rigorous CRM standards, identify patterns in client concerns, and present actionable recommendations for leadership.
• Make consequential decisions independently, determine appropriate resolutions for customer issues, and manage competing client priorities and pipeline complexity.
• Cultivate long-term client relationships that produce repeat engagement and active brand advocacy, creating a community of Slate owners who evangelize the product.

Requirements

• Bachelor’s or Associate’s degree is preferred, but not required given relevant and commensurate professional experience.
• 5+ years of proven experience in Sales or Customer Service roles, ideally with electric vehicles, their ownership, and electric vehicle charging.
• Preference for high-volume retail.
• Passionate to work for a disruptor in the automotive industry, particularly with EVs.
• Exceptional communication and listening skills with an ability to fluidly discuss both technical and generic topics in plain language.
• Fearlessness and initiative, extremely hardworking, does the right thing when no one is looking.
• Transparency, integrity, and honesty, you are not afraid to admit when you are wrong.
• Ability to work independently with modest supervision and in a team environment.
• Resilience for the whirlwind of changes that is the norm at a start-up.
• Comfort with ambiguity and making the best judgment without full information.
• An understanding that you will be a part of creating processes and procedures, not following them.

Qualifications

• Must have the ability to lift up to 35 pounds.
• Must have the ability to stand, walk, and perform repetitive tasks for extended periods.
• Must have the ability to travel (up to 25%).

Skills

• Excellent communication and listening skills.
• Ability to handle complex transaction topics like financing structures, registration requirements, trade-in valuation, and delivery logistics.
• Strong problem-solving and decision-making abilities.
• Ability to work independently and in a team environment.
• Passion for electric vehicles and the automotive industry.

Benefits

• Flexible work schedule to accommodate evening, weekend, and holiday work.
• Competitive compensation range of $75,900-$106,000, with potential for negotiation based on experience and location.
• Opportunity to work for a startup in the automotive industry, shaping its future.
• Company culture focused on safety, delighting customers, and fostering a collaborative environment.

Pay

The expected base salary range offered for this role is $75,900-$106,000. Compensation may vary based on relevant experience, skills, and geographic location.

Schedule

The regular work schedule will require availability to work evenings, weekends, and holidays to meet business needs.

Company Culture

We are committed to providing our employees and candidates with access to information about our compensation practices. Slate is an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason.