SkyLife Greenview EMS Manager

About the Role

Lead a team of clinicians, problem-solve, and communicate with HCA hospitals, medical staff, administrators, department heads, and nursing teams under the guidance of the Medical Transportation Leadership team. This role drives team performance, fosters collaboration, and works closely with Medical Transportation leadership to optimize service delivery, support volume growth, and enhance the overall experience for HCA customers.

Responsibilities

• Provide leadership, management, and administration of all aspects of the interfacility medical transport department to ensure organizational mission and objectives are met.
• Develop relationships and processes that enhance access to HCA facilities, services, physicians, and healthcare professionals.
• Hire and maintain appropriate staffing levels and utilization of personnel, ensuring the highest quality of professional skill.
• Establish a structured process for policy and procedure development through regularly scheduled staff meetings, allowing for continual evaluation, review, and update of standards, functions, goals, and objectives.
• Provide recommendations for outreach activities/initiatives and participate in applicable outreach committees.
• Attend HCA Corporate Medical Transportation meetings and training.
• Promote HCA’s culture of excellence and quality service through teamwork, respectful communication, professional environment, and partnership with those served.
• Manage capital/operational budget, strategic planning, customer relations, marketing, and outreach activities of the Medical Transportation team within the Patient Logistics Center.
• Collaborate with facility and division leaders on all activities, changes, and stakeholder relationships related to medical transportation.
• Consult with HCA Corporate and Division legal advisors on the interpretation and enforcement of relevant regulations and laws pertinent to department functions.
• Collect, correlate, analyze, and interpret operational, financial, and statistical data in conjunction with the Med Transport AVP; inform and advise HCA Senior Management of potential business opportunities.
• Assist with the development of new programs/services.
• Demonstrate responsibility for cost containment through appropriate ordering of supplies, recovery of service charges, and conservation of supplies.
• Monitor department expenditures to ensure compliance with budget limits.
• Respond promptly to changes in workload, adjusting assignments to achieve optimal productivity and efficiency.
• Develop standards of performance, conduct annual performance evaluations, and initiate or make recommendations for HR actions.
• Provide leadership development to all staff for effective problem identification, resolution, and efficient day-to-day operations.
• Practice and adhere to the Code of Conduct philosophy and Mission and Value Statement.
• Other duties as assigned.

Requirements

• Associate’s degree in a health-related field preferred.
• EMT-P or RN licensure required.

Skills

• Knowledge of the principles and practices of hospital and clinical operations and/or healthcare management.
• Knowledge of the principles and practices of interfacility emergency medical services operations and management.
• Participative management style and ability to work in a matrixed environment.
• Excellent interpersonal skills with the ability to work effectively with diverse groups, including Corporate/Division leadership, HCA Patient Logistics Center leadership, IT and clinical staff, physicians, and external vendors.
• Knowledge of and ability to operate relevant medical equipment.
• Knowledge of state and national rules and regulations.
• Independent, driven, self-motivated, and passionate with an exceptional work ethic, executive presence, integrity, and strong oral and written presentation skills.
• Knowledge of productivity, financial operations, and reporting systems.
• Proficient in Microsoft Office applications, Internet searches, and relevant databases.
• Ability to work independently and under pressure to follow through on issues.
• Ability to communicate clearly and concisely, both verbally and in writing.
• Ability to establish and maintain long-term customer relationships, building trust and respect by consistently meeting and exceeding expectations.
• Ability to work effectively with other employees and external parties.

Benefits

• Comprehensive medical coverage that covers many common services at no cost or for a low copay, including prescription drug and behavioral health coverage, free telemedicine services, and free AirMed medical transportation.
• Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, and long-term care coverage.
• Moving assistance, pet insurance, and more.
• Free counseling services and resources for emotional, physical, and financial wellbeing.
• 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service).
• Employee Stock Purchase Plan with 10% off HCA Healthcare stock.
• Family support through fertility and family-building benefits with Progyny and adoption assistance.
• Referral services for child, elder, and pet care, home and auto repair, event planning, and more.
• Consumer discounts through Abenity and other discount programs.
• Retirement readiness, rollover assistance services, and preferred banking partnerships.
• Education assistance (tuition, student loan, certification support, dependent scholarships).
• Colleague recognition program.
• Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage, and leaves of absence).
• Employee Health Assistance Fund that offers free employee-only coverage to full- and part-time colleagues based on income.

Note: Eligibility for benefits may vary by location.