Sky Room Server Assistant

About the role

Fairmont Breakers is a luxury hotel located in Long Beach, California, offering a blend of historical charm and modern amenities. The hotel features 185 boutique rooms and suites, a rooftop pool and terrace, a rooftop lounge, a spa, and various dining options.

Responsibilities

• Consistently offer professional, friendly, and engaging service
• Maintain stock and cleanliness of stations for all meal periods with necessary equipment including silverware, linen, and condiments
• Quickly clear dirty table settings and prepare table for resetting
• Promptly and consistently reset all service ware as instructed
• Transport all dirty tableware from dining room to dishwashing area for proper cleaning
• Sweep floors between guests and service accordingly
• Clean up spills and debris off the floor during and between service
• Discard trash to appropriate location
• Maintain cleanliness and organization of workstations
• Ensure Plate presentation as per standards
• Expedite food orders when necessary
• Engage and genuinely interact with guests while anticipating their needs
• Explain food and beverage items in detail to our guests
• Follow all hotel standards, LQA standards, and Forbes 5 Stars standards while conducting self-audits to ensure 100% compliance on all interactions with guests
• Act as point of contact between Front of the House and Heart of the House including Stewarding
• Support and assist Servers, Bartenders, Chefs, and Managers
• Control costs and waste
• Maintain order on pick up side of line
• Maintain cleanliness and organization of line
• Be proactive by assisting co-workers
• Serve courses correctly
• Familiarize with all menu items and aspects and services of the property
• Clear excess dishes on table to maintain clean and orderly appearance
• Exceed guest’s expectations

Qualifications

• Minimum one year of customer service experience, preferably in upscale F&B environment
• Exceptional organizational qualities and skills
• Friendly, helpful, engaging manner
• Able to work flexible hours, weekends, and holidays

Skills

• Customer service
• Organizational skills
• Interpersonal communication
• Attention to detail

Benefits

• Discounted hotel rooms and food & beverage rates to employees at our sister properties around the globe
• Learning programs through our Academies to promote growth and development
• Opportunity to develop your talent and grow within your property and across the world

Pay

$25.00 per hour

Schedule

Flexible hours, weekends, and holidays