Skip Recovery Agent

Responsibilities

• Assign post charge-off accounts to external skip agencies or collection vendors based on defined duration and performance rubrics.
• Follow-up with skip agencies or outside collection vendors to monitor activities on assigned accounts.
• Maintain vendor level adherence to defined performance measures.
• Handle inbound calls to resolve delinquency on Car or Van accounts that have been charged-off.
• Create charge-off Repo Redemption cases to Asset Recovery for processing of release and communication with account holder.
• Research customer accounts, when disputed, and escalate problem accounts to external vendor and/or management, as appropriate, for proper handling.
• Support Fraud Control as necessary on accounts involving outside law enforcement agencies.
• Support the Agency and Attorney team on legal matters such as Replevin, Title Washing, and other legal matters in order to secure our vehicle or pursue the customer for the outstanding balance.

Requirements

• High School Diploma (GED)
• Bachelor's Degree preferred
• Ability to integrate information from a variety of sources with varied levels of complexity
• PC Skills: Corporate Mainframe
• Problem Solving Skills

Qualifications

• Effective in prioritizing and planning
• High attention to detail
• Strong problem solving skills
• Proficient written and verbal communication
• Effective interpersonal skills to interact with clients, peers and other contacts