Skincare Consultant & Store Specialist (Zahlé, Lebanon)
About the role
Welcome every customer with professionalism and warmth. Listen carefully to each customer's skin concerns before recommending products. Conduct in-store skincare consultations. Recommend suitable Antati routines based on each customer's needs. Explain ingredients and how products work in simple language. Build long-term relationships with returning customers. Process sales and payments accurately. Maintain excellent store presentation and cleanliness. Restock products and monitor inventory. Assist with in-store events, launches and promotions. Answer customer questions in person, by phone and through WhatsApp when needed. Collect customer feedback and communicate it to the team. Represent Antati's values with honesty, professionalism, and kindness.
Responsibilities
- Welcome every customer with professionalism and warmth.
- Listen carefully to each customer's skin concerns before recommending products.
- Conduct in-store skincare consultations.
- Recommend suitable Antati routines based on each customer's needs.
- Explain ingredients and how products work in simple language.
- Build long-term relationships with returning customers.
- Process sales and payments accurately.
- Maintain excellent store presentation and cleanliness.
- Restock products and monitor inventory.
- Aid with in-store events, launches and promotions.
- Answer customer questions in person, by phone and through WhatsApp when needed.
- Collect customer feedback and communicate it to the team.
- Represent Antati's values with honesty, professionalism, and kindness.
Requirements
- Genuinely passionate about skincare.
- Enjoys speaking with people and building trust.
- Has previous customer-facing experience.
- Has worked in skincare, cosmetics, pharmacy, beauty or luxury retail.
- Has excellent communication skills.
- Is patient and enjoys educating customers.
- Is organized and pays close attention to detail.
- Can confidently work independently.
- Is eager to continuously learn about skin science and cosmetic ingredients.
- Speaks Arabic fluently and has good English communication skills.
Qualifications
- Preferred qualifications include:
- A degree or certification in skincare, aesthetics, beauty therapy, pharmacy, nursing, or a related field.
- OR Previous experience working in skincare retail, beauty stores, pharmacies, cosmetic clinics, or aesthetic practices.
- Bonus points for:
- Experience performing skincare consultations.
- Experience selling premium skincare brands.
- Knowledge of cosmetic ingredients.
- Knowledge of different skin types and common skin conditions.
- Experience using POS systems.
Skills
- Excellent communication skills.
- Ability to build long-term relationships with customers.
- Attention to detail and organizational skills.
- Confidence in handling customer inquiries.
- Passion for skincare and customer service.
Benefits
We offer a supportive and inclusive work environment where you can grow professionally and personally. As part of our team, you'll receive:
- Competitive salary.
- Flexible schedule to balance work and personal life.
- Opportunities for professional development and training.
- Health benefits package.
- Discounts on Antati products.
Pay
Salary range: $X - $Y per hour.
Schedule
Hours: 9 AM - 6 PM, Monday through Saturday.
Application Instructions
Please submit your resume and answer the following questions in your cover letter:
- Why are you passionate about skincare?
- Describe your previous customer-facing experience.
- Tell us about a time you helped someone solve a difficult problem.