Skills Coach/Technician - Case Manager

The Skills Technician aids and supports parents who are unable to appropriately fulfill parenting and homemaking functions. The technician assists families through advocating, teaching, demonstrating, monitoring, and role‑modeling new, appropriate skills toward self‑sufficiency. Responsibilities may include transporting patients for appointments, providing case management and skill‑building services at Bowen Health locations, in the community, or in patients’ homes. Caseloads may consist of child/adolescent or adult populations depending on location and need.

Responsibilities

• Document patient progress notes.
• Review and update patient intake information (demographics) for accuracy.
• Coordinate homemaker services with the Case Manager as determined by the care coordination plan.
• Instruct patients in appropriate homemaker services, including cleanliness of home, personal hygiene, budgeting, and other activities of daily living.
• Advocate, teach, demonstrate, monitor, and model appropriate housekeeping skills.
• Advise families in private homes on issues such as cleanliness and household utilities.
• Participate in evaluating the needs of individuals served and confer with the Case Manager to plan for additional services.
• Transport patients to and from appointments in surrounding counties while obeying speed limits and road signs.
• Perform simple vehicle maintenance (fueling, cleaning interior/exterior, taking the vehicle for oil changes).
• Ensure patients follow bus procedures when traveling, including safe seating and seat‑belt use.
• Build natural support systems and promote greater patient independence.
• Assist patients in learning and developing new skills to improve functioning and independence.
• Ensure patients are linked with other needed healthcare providers.
• Ensure patients are addressing goals important to them and/or their referral source.
• Participate in medical appointments with the organization’s medical staff.
• Monitor patient progress and ensure discharge at an appropriate time.
• Transport patients as needed and appropriate to their care.
• Complete all clinical documentation accurately, using exact start and stop times, and submit it timely.
• Other duties as assigned.

Required Qualifications

• Education: Associate degree or sixty (60) undergraduate credit hours, or High School Diploma/GED with a minimum of four (4) years of prior experience.
• Experience: Prefer two (2) years in a mental health setting.
• Certificates/Professional Licenses:
  • CPI (Crisis Prevention Intervention) – must be obtained after hire and maintained.
  • BLS (Basic Life Support) and First Aid – must be obtained after hire and maintained.
• Valid driver’s license and active auto‑insurance coverage.
• Satisfactory results from criminal and driving‑record background checks.
• Minimum age: 21 years; minimum age 25 years to operate a Bowen vehicle.

Physical Requirements

• Minimal exposure to blood, body fluids, or tissues.
• Minimal ergonomic risk for repetitive‑motion impairment.
• Minimal physical exertion required (bending, lifting, twisting) in the work area.