SkillBridge - Data Center Technician - Hiring our Heroes Cohort Q3' 2026

Position Summary

Equinix Emerging Talent, Military Program provides service members with transition assistance to the civilian workforce. This is part of the DoD SkillBridge Program, offering transitioning service members hands-on experience in Equinix’s data center operations. Interns will support routine and semi-routine tasks related to customer installations, infrastructure maintenance, and service delivery within the IBX (International Business Exchange) data centers.

Key Responsibilities

• Ticketing & Troubleshooting
• Manage and resolve customer support requests and service tickets
• Accurately track tasks using the ticketing system
• Troubleshoot network and equipment issues; escalate when necessary
• Collaborate with cross-functional teams to resolve technical challenges
• Hardware Installations
• Perform “rack and stack” installations of customer equipment
• Follow detailed installation plans and wiring diagrams
• Install structured cabling (fiber and copper), cable trays, cages, and cabinets
• Identify and report infrastructure capacity or cabling concerns
• Testing & Quality Checks
• Conduct layer 1–3 connectivity tests (e.g., network cables, fiber optics)
• Perform quality checks on own and team installations
• Maintain detailed documentation of all work performed
• Customer Interaction
• Provide professional, helpful on-site customer support
• Communicate clear timelines and progress updates
• Escort customers and vendors for access and safety compliance
• Team & Project Support
• Contribute to team projects and installations
• Cookordination with vendors and internal teams to ensure timely execution
• Support dispatching, inventory checks, and alarm escalations as needed

Qualifications

• Active-duty military member or Military Spouse approved for SkillBridge or MSCAP participation
• Technical or Non-Technical MOS, NEC, or AFSC
• High school diploma or equivalent
• 2–4 years of experience in technical support, IT, telecom, or data center operations
• Experience with fiber and coaxial terminations preferred
• Strong attention to detail and documentation skills
• Comfortable working in a physical, hands-on environment