Ski Technician - Rental Delivery - Mammoth Mountain
Location: Mammoth Lakes, CA – Canyon Lodge, Limelight Hotel, Westin, Mammoth Mountain Inn
Terms: Seasonal, full- and part-time roles available
Pay: $20/hour base wage, plus tips
About Us
Ski Butlers is an integrated operation of the Mammoth Mountain rental department. Founded in 2004, Ski Butlers was created to take the hassle out of renting equipment and to bring our shared love for the mountains to customers, partners, and team members. Over the past 20 years, we have cultivated an extraordinary team culture centered on collaboration, teamwork, accountability, and fun. Our mission is to make ski vacations convenient by tapping into our shared passion, culture, and fun work environment to create a customer experience unlike any other.
Ski Butlers is the global leader in ski and snowboard rental delivery, servicing over 40 resorts in North America and Europe. This success is built on our 5 core values: Service, Simple, Purposeful, Curious, and Give. Delivering exceptional service, being purposeful, keeping it simple, remaining curious, and giving back to our communities form the foundation of Ski Butlers. Our culture is about being part of something bigger—whether contributing to net-zero climate initiatives, building lifelong friendships, or making a customer's vacation memorable.
About The Role
Ski Technicians are the face of Ski Butlers. Technicians interact with customers daily by delivering equipment rentals to accommodations, providing on-mountain support, and picking up gear at the end of the rental period. We empower our technicians to build confident decision-making, accountability, and professional skills. Setting each other up for success drives us forward at Ski Butlers. Join our team to pursue your passion in the mountains and, most importantly, have fun!
Requirements
- Expect weekend and holiday work
- Daily operations broken into morning and evening shifts
- Valid Driver's License
- Ability to lift up to 80 lbs
- No previous rental experience required
Responsibilities
Primary Responsibilities
- Delivery: Complete scheduled and reactive ski/snowboard rental fittings while focusing on our three Key Customer Requirements:
- KCR #1: On Time – Arriving within 5 minutes of the agreed-upon time
- KCR #2: Communication – Setting clear expectations around the entire scope of service
- KCR #3: Equipment – Choosing the right equipment for each guest given their skills and current conditions at the resort
- Support: Provide equipment support to guests within 45 minutes
- Pickup: Return all scheduled rentals to the shop, sanitize, re-sticker, and tune gear for future use
- Maintain delivery vehicle cleanliness and fuel levels
- Pack orders for future delivery
- Set up the next shift and future team members for success
Secondary Responsibilities
- Basic ski/snowboard tuning, waxing, and general equipment maintenance
- Make/answer customer phone calls with a positive and inviting tone
- Restock delivery vehicles with extra equipment
- Plan delivery routes, support calls, and pickups for current and upcoming shifts
- Respond to customer phone calls, text messages, emails, and voicemails in a timely manner
- Upsell existing guests via phone calls/texts in pre-delivery communication
- Take reservations and issue refunds
Benefits
- Alterra Mountain Company Employee Pass
- Mammoth friends & family passes
- Discounted access to 500+ industry brands
- Generous discounts on Rossignol/Dynastar/Lange equipment
- 401K benefit and match for all staff members over 18 years old
- Apex-MEC (minimum essential coverage) plan available to all seasonal employees, covering:
- Preventive visits
- Urgent care visits
- Free Telehealth
- Limited hospitalization
- Prescription drug benefits
- Free multilingual behavioral health
- Comprehensive Employee Assistance Programs, emotional wellbeing, and work-life balance resources