Ski Sales Consultant FTC
About Iglu
Iglu.com, is a successful and award winning online travel agency specialising in Ski and Cruise holidays. Through our award winning brands Iglu Cruise, Planet Cruise and Iglu Ski, we provide expert service and exceptional ski and cruise holidays to locations around the world.
Key Responsibilities
- Exceed KPIs and targets – Daily, weekly and monthly.
- Deliver exceptional customer service in line with business targets.
- Proactively chase sales leads ensuring contact is maintained with all customers.
- Manage inbound and outbound calls, emails and live chats.
- Support team members and ensure you are a team player.
- Take ownership and responsibility for problem solving and query resolution.
- Maximising upselling and margin opportunities.
- Share your ski passion and love of the mountains with our customers.
- Process bookings and manage customer details with accuracy and efficiency.
- Stay up to date on resort news, snow conditions, travel regulations, and the latest offers.
- Work closely with operations and customer care teams to ensure a smooth customer journey.
Skills and Experience
- Must have skiing or snowboarding experience - personal knowledge of ski resorts and mountain culture is essential.
- A genuine passion for winter sports and travel.
- Excellent communication skills with a friendly, approachable manner.
- Proven customer service or sales experience (travel industry experience preferred).
- Good attention to detail.
- Organised, with the ability to work in a fast-paced environment and prioritise tasks.
- Must have a proactive & positive attitude.
- Ability to work independently and as part of a collaborative team.
- Comfortable using CRM systems, email, Google Docs, and booking platforms (training provided).
- Friendly, approachable manner.
Benefits
- Hybrid and Remote working options,
- Personal Development Program,
- Discounted travel offers for family and friends,
- Gym discounts at all major chains across the UK,
- Mental Health and Wellbeing Support,
- Electric Vehicle Scheme,
- Simply Health Cash Plan,
- Life Assurance for all,
- Help shape the culture of Iglu by getting involved in our Charity or Social Committee,
- Bi-annual Company Get Togethers,
- Plus Many More.
Why work for Iglu?
We strive on offering a great culture and working environment for everyone but don't just take our word for it, take a look at our values and some of the benefits below:
- Put People First,
- Driven by our Customers,
- Love what we do,
- Bold and ambitious.
Our Values
- Put People First,
- Driven by our Customers,
- Love what we do,
- Bold and ambitious.
Our Benefits
- Hybrid and Remote working options,
- Personal Development Program,
- Discounted travel offers for family and friends,
- Gym discounts at all major chains across the UK,
- Mental Health and Wellbeing Support,
- Electric Vehicle Scheme,
- Simply Health Cash Plan,
- Life Assurance for all,
- Help shape the culture of Iglu by getting involved in our Charity or Social Committee,
- Bi-annual Company Get Togethers,
- Plus Many More.
About Iglu.com
Iglu is the UK's largest independent specialist cruise and ski travel agency. We pride ourselves on providing expert advice on the widest range of holidays at competitive prices. Founded in 1998 in London, Iglu has grown from a small startup to one of the country’s leading digital travel agencies. Our mission is to help people achieve their travel dreams.
Recent Accolades
- Travel Weekly Agent Achievement Awards 2025: Winner - Cruise Agency of the Year (Large Agency), Winner - Online/Call Centre Agency of the Year,
- Wave Awards 2025: Winner - Best Online Agent, Highly Commended - Best Specialist Cruise Agent,
- UK Cruise Awards 2026 (Carnival UK): Winner - Outstanding Contribution (Princess Cruises), Winner - Outstanding Contribution (Holland America Line), Winner - Outstanding Contribution (Cunard),
- Celebrity Cruises Travel Agent Appreciation Awards 2025: Winner - Above and Beyond Award.