SJH Cardiology Patient Service Representative

About the role

The Patient Service Representative provides secretarial and phone support for the organization utilizing strong verbal and written communication skills. They are responsible for correctly obtaining and entering patient information, patient scheduling, filing, managing electronic and phone messages, managing and tracking outgoing referrals, addressing patient balances and charge entry, all within the electronic medical record (EMR).

Responsibilities

• Correctly obtains and enters patient information
• Patient scheduling
• Filing
• Managing electronic and phone messages
• Managing and tracking outgoing referrals
• Addressing patient balances and charge entry
• Maintaining good interpersonal relationships with patients, their families, the public and co-workers
• Collaborating with the practice team to facilitate successful patient interactions

Requirements

• High School Diploma
• Minimum of 2 years’ experience in healthcare
• Proven “team player” experience
• Demonstrated experience with computer use

Qualifications

• Demonstrated knowledge of medical terminology
• Demonstrated competence in interpersonal and intra professional relations
• Demonstrated competence in acute care patient management/organization
• Demonstrated commitment to collaboration with physicians to individualize and enhance patient care
• Demonstrated experience in medical billing

Skills

• Strong verbal and written communication skills
• Knowledge of EPIC or other EMR systems

Benefits

N/A

Pay

$15.50 - $20.00 per hour

Schedule

Days