Site Support Technician

Position Overview

We are seeking a customer-focused, hands-on Site Support Technician to deliver comprehensive IT support in a fast-paced enterprise environment. This role is critical to maintaining day-to-day operations across end-user computing, asset lifecycle management, and collaboration technologies. You will play a key role in supporting North America-based users, ensuring seamless hardware, software, and infrastructure functionality while contributing to broader IT projects and continuous improvement initiatives.

Core Responsibilities

• Desktop & End-User Support
  Provide onsite and remote support for desktops, laptops, mobile devices, and peripherals.
  Diagnose and resolve hardware, software, OS, and application issues.
  Manage ServiceNow (or similar) ticket queues and ensure SLA adherence.
  Perform new hire setup, imaging, and onboarding support.

• Asset & Lifecycle Management
  Track and manage inventory of IT assets including laptops, printers, and accessories.
  Support asset provisioning, replacements, break/fix, and end-of-life processes.
  Coordinate shipping, receiving, and depot operations for hardware.
  Maintain accurate asset records and reporting.

• Software & Systems Support
  Perform OS imaging and deploy software via automated tools and manual installs.
  Install, configure, and test applications, including Microsoft Office and enterprise tools.
  Support mobile platforms (iOS, Android) and Mac devices.

• Audio/Visual & Collaboration Support
  Troubleshoot conference room technologies and video conferencing tools.
  Provide live support for executive meetings and town halls.
  Coordinate with third-party vendors for AV installation, upgrades, and repairs.
  Perform regular system health checks and preventative maintenance.

• Infrastructure & Smart Hands Support
  Assist with server hardware replacements and upgrades (rack and stack)
  Support network and infrastructure teams with onsite technical tasks.
  Coordinate hardware procurement and installation activities.

• Project & Process Support
  Assist in planning and executing IT projects across multiple sites.
  Act as a liaison between technical teams, leadership, and stakeholders.
  Support ITIL processes including Incident, Change, Asset, and Knowledge Management.
  Contribute to documentation and knowledge base improvements.

Technical Skills Required

• Strong experience with Desktop Support and PC troubleshooting
  Hardware break/fix expertise (Dell systems preferred)

• Familiarity with Windows 10/11, MacOS, and mobile device support

• Knowledge of Active Directory, imaging, and software deployment tools

• Exposure to audio/visual systems and video conferencing platforms

• Basic understanding of network infrastructure and server support

Professional Skills

• Excellent customer service and communication skills (“white glove” support mindset)

• Strong troubleshooting and problem-solving abilities

• Ability to manage time effectively and prioritize tasks independently

• Comfortable working in a fast-paced, team-oriented environment

• Self-starter with a proactive and adaptable approach

Work Environment

• Onsite role supporting a dynamic operational facility

• Monday–Friday schedule with occasional after-hours/on-call support

• Collaborative team environment with opportunities to support enterprise-wide initiatives

Job Type & Location

This is a Contract position based out of North Sioux City, SD.

Pay And Benefits

The pay range for this position is $20.00 - $25.00/hr.

Requirements

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision

• Critical Illness, Accident, and Hospital

• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available

• Life Insurance (Voluntary Life & AD&D for the employee and dependents)

• Short and long-term disability

• Health Spending Account (HSA)

• Transportation benefits

• Employee Assistance Program

• Time Off/Leave (PTO, Vacation or Sick Leave)

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership.