Site Support Analyst
About the role
The Site Support Analyst will assist employees, new hires, and contractors with technical issues related to their PC’s, mobile devices, and peripherals. They will support hardware and software issues, upgrades, and will help develop, implement, and enforce policies and procedures related to end user technology.
Responsibilities
- Troubleshoot and remediate PC/peripheral/mobile device hardware and software issues and incidents related to internal and external applications including all Microsoft products
- Serve as a key representative of IT for projects and initiatives such as Office Moves, Real Estate Initiatives, and Hardware Refreshes, Major Software Roll Outs, Desktop Migrations, and Security Implementations and Compliance issues
- Train and guide staff on hardware and software usage
- Ensure patch compliance for PCs
- Support of training and meeting room hardware as well as supporting users in scheduling and executing meetings and conference calls
- Configure and build hardware; install and configure software based on user service requests
- Document resolution to desktop issues, propose solutions to root cause problems
- Maintain hardware and surplus inventories and processes associated with receiving, processing, and tracking incoming and outgoing equipment
- Interact with 3rd party vendors to drive and resolve specific technical problems
- Manage new hire setups, including coordination and configuration of equipment
- Aid in new hire orientations and onboard new users from a technology perspective
- Document resolutions to desktop issues and propose solutions to root cause problems
- Identify opportunities to improve, automate, or simplify processes or systems
- Ensure standardization of End User Services to align the EUS catalogue of services globally
Qualifications
- At least 3-5 years of experience in a technical support or related role
- Strong understanding of PC hardware skills and an interest and eagerness in technology and support for end users
- Microsoft Certified Desktop Support Technician certification a plus
- Well versed in desktop tools including O365
- Knowledge of Mac OS/Apple iOS
- Experience setting up printers, monitors, and IT cabling
- Some experience with Active Directory beneficial
- Ability to document processes and procedures
- Superior customer service and interpersonal skills
- Ability to effectively communicate about technology
- Bachelor's degree in Information Technology, Computer Science, or a related discipline a plus
- Certifications such as Microsoft Certified Solutions Associate (MSCA), Microsoft Certified IT Professional (MCITP), Microsoft Certified Professional (MCP), Cisco Certified Network Associate (CCNA), CompTIA Security+, ITIL Foundation (or higher) Certification, and/or (ICS)2 Certification a huge plus
Benefits
The pay range for the role is $81,000 - $91,000. The specific offer will depend on an applicant’s skills and other factors. This role may also be eligible to participate in a discretionary annual incentive program.
Pay
The pay range for the role is $81,000 - $91,000. The specific offer will depend on an applicant’s skills and other factors.
Schedule
N/A
Skills
N/A
Benefits
The benefits package includes:
- Comprehensive benefits package
- Equal employment opportunity and compliance with all laws and regulations
- Commitment to equal employment opportunity and compliance with all laws and regulations
About Chubb
Chubb is a world leader in insurance. With operations in 54 countries, Chubb provides commercial and personal property and casualty insurance, personal accident and supplemental health insurance, reinsurance, and life insurance to a diverse group of clients. The company is distinguished by its extensive product and service offerings, broad distribution capabilities, exceptional financial strength, underwriting excellence, superior claims handling expertise and local operations globally. At Chubb, we are committed to equal employment opportunity and compliance with all laws and regulations pertaining to it.