Site Supervisor- Violence Reduction Program (VRP)

Location: Milwaukee • Department: MPS • Full-time

About the role

This position helps lead the daily operations and staff of the MPS Violence Reduction Program (VRP) in Milwaukee. The Site Supervisor works with the Co-Program Director on contract requirements, including data management, reporting, personnel, and relationships with MPS leadership and the Safety Director. The role ensures coverage at an assigned MPS school and on-call availability for youth seven days a week.

Responsibilities

• Support the Co-Program Director with information for 90-day and annual performance reviews of all staff.
• Provide daily supervision of staff assigned to the MPS school, including check-ins, onsite supervision, and timely documentation.
• Communicate with school staff (teachers, safety staff, administration, guidance counselors, social workers, and psychologists) to ensure referrals, address issues, and gather feedback.
• Report all issues to the Co-Program Director and provide weekly updates to program leadership.
• Approve timesheets and time-off requests to ensure coverage at the assigned school.
• Ensure the program offers services per the contract, including training, tutoring, parent programs, mentoring, and community outreach.
• Build and maintain relationships with school personnel and community partners.
• Coordinate summer activities for VRP participants with the Co-Program Director and other school supervisors.
• Provide general recreation support throughout the year.
• Attend agency, school, and community meetings professionally.
• Support agency events, including Town Halls.
• Ensure compliance with HUB requirements, including paid student employment (400 hours) and career awareness (10 hours).
• Ensure VRP staff receive written parental authorization for mentored students.
• Address personnel issues raised by MPS within two business days, informing HR and the Vice President.
• Facilitate youth and family surveys, sending results to leadership.
• Ensure compliance with Empathy Interviews to maintain a trauma-informed, person-centered approach.
• Participate in annual VRP audits, including data and reporting for MPS.
• Support staff with required databases (AWARDS and MPS systems) and monitor compliance through weekly QA checks.
• Ensure timely, accurate data entry for tracking program goals, benchmarks, and annual MPS performance metrics.
• Support staff compliance with WCS policies and procedures (Power DMS).
• Promote a positive, supportive culture for individuals served and program staff.
• Maintain confidentiality in all communications.
• Adhere to WCS policies and ensure staff review and sign off on them.
• Perform other duties as assigned by leadership.

Requirements

• High school diploma or equivalent (bachelor’s degree preferred).
• Minimum two years of experience with justice-involved youth, reporting, quality assurance, and strong customer service skills.
• Exceptional customer service and person-centered skills.
• Exemplary verbal and written communication skills.
• Strong computer skills, including Microsoft Word, Excel, and database applications.
• Ability to multitask, organize, and assist others in implementing procedures.
• Sensitivity to cultural, ethnic, and disability issues.
• Advanced organization skills.
• Cultural competence in responding respectfully to diverse backgrounds.
• Valid driver’s license, automobile, and insurance meeting agency requirements.
• Must pass references, criminal and caregiver background checks, drug test, and driver’s record check.

Work Relationships

Reports directly to the Co-Directors of MPS VRP and works closely with the Director of Milwaukee Youth Services and Vice President of Court & Community Reintegration Services. Oversees a team of 3-5 staff members and interacts with youth, parents, MPS leadership, VRP team members, and other WCS staff.

Personal Attributes

• Passionate about the WCS mission and a role model for accountability and excellence.
• Collaborative team player.
• Adheres to agency Code of Conduct and Leadership Code of Conduct.
• Conducts self ethically and maintains professional relationships with youth, families, MPS staff, and external partners.
• Demonstrates sensitivity to cultural, ethnic, and disability needs.

Working Conditions

• Fast-paced office setting with interactions with youth, families, MPS leadership, WCS staff, and administrative departments.
• Must follow MPS and WCS expectations for hours and availability, including supporting staff at 7 MPS schools and attending required meetings.
• Reasonable accommodations available for individuals with disabilities.

Physical Demands

• May require sitting at a desk/computer for two or more hours at a time.
• Significant computer work and driving between 7 locations.