Site Supervisor, Medical Records, Release of Information

About the role

The Site Supervisor is responsible for managing the daily scheduling of the ROI Specialists at specific client sites. The Site Supervisor will act as the liaison between MRO and client management staff to ensure that all ROI activities are compliant with established client policies, federal and state regulations, and are completed in a timely manner.

Responsibilities

• Manages workflow among on‑site employees to ensure maximum productivity and quality standards are met.
• Adjusts work assignments as needed to cover peak periods, leave, and vacancies.
• Prioritizes work to ensure completion of the ROI function.
• Provides coverage in the event of backlogs, illness, vacation, or leave of absence of medical record staff.
• Performs Quality Assurance monitoring of work performance for the ROI Specialists.
• Conducts productivity and work performance reviews for ROI Specialists in accordance with MRO/customer policies, procedures, and Federal/State law.
• Monitors performance and provides performance feedback and evaluations for ROI Specialists.
• Monitors and approves paid time off and schedules for all staff.
• Promotes a positive self‑image of MRO with emphasis on customer service by treating patients, co‑workers, and medical‑center personnel with courtesy and respect.
• Responds to customer needs in a positive and efficient manner.
• Provides support to the Area Manager, as needed.

Qualifications

• High School Diploma/GED required.
• Bachelor’s and/or Associate’s Degree in Health Information Management, Business Administration, or a health‑related field, or equivalent experience preferred.
• 1 year supervisory/management experience in an acute‑care setting.
• Knowledge of HIPAA privacy information standards required.
• Demonstrates excellence in written communication and interpersonal skills.
• Proficiency in Microsoft Office applications required.

Physical Requirements

• Position requires standing, sitting, and lifting up to 20 pounds.
• Work is performed in office and hospital settings.

Benefits

• Medical, dental, vision, and life insurance.
• 401(k) retirement plan.

Pay

Salary range: $52,000 – $70,000 per year. Base pay is one element of the total compensation package; eligible employees may also have access to a comprehensive benefits offering.