Site Supervisor Fairfield

Essential Functions

• Supervises Security Officers, Lead Officers, and other company personnel at client sites.
• Ensures all post orders are followed, rounds are completed, and reports are filed.
• Notifies proper authorities and clients in emergency situations.
• Coaches and disciplines personnel as appropriate.
• Sets up and reviews post orders and other details with subordinates.
• Aids in the submission of payroll and personnel information.
• Ensures adequate coverage of all posts and positions.
• Prepares, files, and submits various reports as required.
• Inspects posts as scheduled and meets with subordinates to outline tasks and responsibilities.
• Makes contact with client representatives as needed to ensure security requirements are met and to provide quality customer service.
• Performs supervisory duties as assigned, including interviewing, orienting, and training employees; planning, assigning, and directing work; coaching and appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems; and making hiring and termination recommendations.
• May perform the duties of a Security Officer in accordance with post orders and company policy.

Education/Experience

• High School Diploma or GED
• 2 years of related experience, or an equivalent combination of education and experience
• Minimum 2 years of experience in retail preferred

Competencies

• Knowledge of security operations with an emphasis on patrol, inspection, and response services
• Knowledge of supervisory practices and procedures
• Ability to provide positive direction and motivate performance
• Understanding of a variety of security and safety devices and controls
• Ability to learn quickly and carry out instructions furnished in written, oral, or diagrammatic form
• Ability to track and maintain schedule assignments
• Ability to be an effective team member
• Ability to maintain professional composure when dealing with unusual circumstances
• Courteous telephone manner
• Ability to adapt to various sites and changes in post procedures
• Ability to write routine correspondence, including logs and reports
• Good organizational skills
• Strong customer service and results orientation
• Strong interpersonal skills, with the ability to interact effectively with clients, at various social levels and across diverse cultures

Working Conditions

• Requires the physical and mental capacity to perform effectively all essential functions
• Maintain composure in dealing with authorities, executives, clients, staff and the public, occasionally under conditions of urgency and in pressure situations
• May be exposed to stressful situations, such as challenging individuals who are in or approaching an unauthorized area
• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements
• Directing and disciplining staff in a positive manner
• May be required to work overtime without advance notice
• With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions