Site Supervisor

About the Role

Acts as a liaison between staff, physicians, and the US Digestive Health leadership team. Works in a supervisory capacity to ensure provision of excellent patient care. Oversees office procedures and protocols, addresses identified problems, and ensures ongoing performance improvement. Provides and coordinates staff training, monitors and evaluates staff performance, and uses clinical knowledge and experience in both training and delivering excellent patient care.

Responsibilities

• Personnel Management: Supervises Medical Assistants, Clerical Staff, and other supervisory staff within the office, including assigning work, reviewing performance, and disciplining employees.
• Administrative Support: Ensures smooth office operations and adherence to protocols.
• Health Information Management: Oversees patient records and electronic medical record systems.
• Operations Support: Troubleshoots issues with electronic medical records and other office systems.
• Support of the practice to provide high-quality service and care to patients.

Requirements

• High School diploma or GED equivalent.
• Minimum of 3 years of work experience in a medical office, including clinical and supervisory experience.
• Knowledge of medical terminology.
• Experience with electronic medical record systems and ability to troubleshoot.
• Intermediate-level proficiency in Microsoft Office, Microsoft Outlook, and Microsoft Excel.
• Must be authorized to work in the US for any employer.

Skills

• Outstanding organization, communication, and leadership skills.
• Ability to multitask in a busy environment.
• Strong organization and prioritization skills.

Work Environment

This job operates in a professional office environment. Routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets, and fax machines.

Physical Demands

The employee is occasionally required to stand, walk, sit, and reach with hands and arms. Must occasionally lift and/or move up to 25 pounds.

Schedule

Full-time, Monday–Friday, day shift, at least 40 hours per week. Minimal travel required.