Site Supervisor

About the role

A Site Supervisor at Catholic Charities supervises and assigns locations/location responsibilities to Family Service and Volunteer Specialist. They lead, support, and provide ongoing training to volunteers. They collaborate with Community Engagement Specialist in volunteer appreciation efforts, coordinate ongoing training & educational opportunities for volunteers, recruit/support volunteer recruitment for all Marisol Family locations, train and onboard new volunteers, respond to, document, and work to address volunteer concerns, maintain relevant databases, incorporate interns and service groups into the Marisol Family mission, schedule shifts, work with volunteer leads to ensure all shifts are staffed, fill in where necessary, grow leadership/investment in others through close collaboration with volunteer leads, conduct periodic coordinator meetings with regional volunteer leads, maintain up-to-date area resource guides for each of their regional locations, provide direct service to families and individuals, and model Marisol Services values for volunteers. They utilize CC leadership model to share leadership of sites with volunteer leads, build strong volunteer teams, and set clear and consistent expectations for site operations and client interaction. They build and maintain relationships with key area resources, assist with client care and referrals as needed, conduct regular weekly to monthly routine of site visits to locations as needed including 1x per month visit to locations outside metro area, work with director to respond to particular regional concerns of non-metro locations and build/maintain relationships with those local communities, supervise and work together with Family Service and Volunteer Specialist to build best practices with volunteers and clients, creating and sending out monthly internal volunteer newsletter, keeping Director and MF team apprised of the client, volunteer and parish partner realities in their region, and performing physical maintenance of sites, assessing and coordinating necessary maintenance, cleaning, IT needs (including phone, computer, printer), supplies: keeping regular supply inventory for each site particularly diapers/wipes, collecting and submitting needed data, assisting Family Engagement Specialist with client programming, collaborating with Community Engagement Specialist to implement Christmas, back-to-school and other programming.

Responsibilities

• Supervises and assigns locations/location responsibilities to Family Service and Volunteer Specialist.
• Leads, supports, and provides ongoing training to volunteers.
• Collaborates with Community Engagement Specialist in volunteer appreciation efforts.
• Coordinates ongoing training & educational opportunities for volunteers.
• Recruits/supports volunteer recruitment for all Marisol Family locations.
• Trains and onboards new volunteers – both short and long-term.
• Responds to, documents, and works to address volunteer concerns.
• Maintains relevant databases.
• Incorporates interns and service groups into the Marisol Family mission.
• Schedules shifts, works with volunteer leads to ensure all shifts are staffed, fills in where necessary.
• Grows leadership/investment in others through close collaboration with volunteer leads.
• Conducts periodic coordinator meetings with regional volunteer leads.
• Maintains up-to-date area resource guides for each of their regional locations.
• Provides direct service to families and individuals, and models Marisol Services values for volunteers.
• Utilizes CC leadership model to share leadership of sites with volunteer leads, build strong volunteer teams, and set clear and consistent expectations for site operations and client interaction.
• Buils and maintains relationships with key area resources.
• Assists with client care and referrals as needed.
• Conducts regular weekly to monthly routine of site visits to locations as needed including 1x per month visit to locations outside metro area.
• Works with director to respond to particular regional concerns of non-metro locations and build/maintain relationships with those local communities.
• Supervises and works together with Family Service and Volunteer Specialist to build best practices with volunteers and clients.
• Creates and sends out monthly internal volunteer newsletter.
• Keeps Director and MF team apprised of the client, volunteer and parish partner realities in their region.
• Performs physical maintenance of sites, assesses and coordinates necessary maintenance, cleaning, IT needs (including phone, computer, printer).
• Supplies: keeps regular supply inventory for each site particularly diapers/wipes.
• Collects and submits needed data.
• Assists Family Engagement Specialist with client programming.
• Collaborates with Community Engagement Specialist to implement Christmas, back-to-school and other programming.

Requirements

• Demonstrated proficiency in administrative procedures.
• Effective interpersonal and written communication skills.
• Ability to lead others in an empathetic, collaborative manner.
• Trauma-informed mentality and/or willingness to learn trauma-informed practices.
• Able to collaborate in a parish environment.
• Able to promote and support life-affirming philosophy of client care.
• Knowledge of MS Office Suite.
• Knowledge of the service population’s cultural and socioeconomic characteristics and the appropriate techniques and practices for the client population.
• Ability to interact effectively as a team member and independently with Agency staff, volunteers and with a diverse client base.

Education and/or Experience

• Bachelor’s degree and 1-2 years of volunteer management/leadership experience preferred.
• Bilingual (especially in Spanish) required.

Compensation & Benefits

Salary: $25.00 per hour
Training: We provide a robust training curriculum that will support our employees throughout their career. Training provided within the first year of employment includes: De-escalation & Safety; Mental Health First Aid; Substance Abuse & Mental Health; Human Trafficking; Trauma Informed Care; and many more.
Benefits: In addition to being part of a higher purpose while working in a challenging yet rewarding environment, eligible Catholic Charities employees receive a generous benefits package, including:
Shift is Full Time
Extensive Paid Time Off (4 weeks accrual for new employees - increasing based on tenure)
promoting work life balance.
15 Paid Holidays annually (shelters are 24/7, so if a holiday is worked, holiday pay is in included.)
403b Retirement Plan with Agency contribution of 4% & match up to 2% of annual compensation.
Choice of 3 PPO Medical Plans (90% of employee's and 75% of dependent’s premiums is paid by Agency), Dental, & Vision starting the 1st day of the month following start date.
May be eligible for Public Service Loan Forgiveness through Federal Student Loans and many more benefits.
Part-time employees (20-29 hours per week) also receive paid annual leave, company paid holidays, and 403b retirement plan with agency contribution and match.