Site Supervisor
About the role
The Site Supervisor is responsible for the overall operational aspects of an assigned Applicant Support Center (ASC) location, supervising staff and reporting directly to Regional and/or Deputy Regional Manager.
Responsibilities
- Supervises staff consisting of Biometrics Technician(s), Receptionist and/or Tiger Team BTs, if assigned
- Supervises the day-to-day duties of the ASC, including administration, property control, logistics, facility maintenance, safety, security, customer service, daily production and staffing as required by the contract
- Oversees and monitors all Biometrics capture, IDP, and Biometrics processes by observation and/or participation
- Manages staff scheduling to maximize the ASC’s designated capacity
- Prepares and submits timely and accurate reports to the PMO, including the Weekly Production Report and Customer Service Reporting (Management Control System), employee timesheets, training records and evaluations, quarterly inventory of Government Furnished Property (GFP), Application Support Center Incident Reports (AIR), and other documents as may be necessary or requested
- Conducts training for all new ASC personnel using the Standard Operating Procedure (SOP) and other training tools and documentation
- Provides leadership, guidance, motivation and career development assistance to ASC employees
- Ensures adherence to company and Program workplace policies
- Utilizes an Employee Contact Record to conduct periodic counseling and coordinates with Regional Management and PMO HR on resolution of personnel behavior or performance issues
- Maintains close coordination with the Regional Managers and Operations Coordinator
- Maintains a professional and cooperative relationship with the USCIS Manager and all other USCIS personnel
- May perform IDP duties if assigned, after receiving Final Suitability Clearance and completing training
- Performs Biometrics Technician, Receptionist, and IDP functions as needed
- Able to perform all reception and administrative duties of the Receptionist and may act as a substitute for the Receptionist
- Maintains the necessary supply levels and manages supply costs for the efficient and continuous operation of the ASC
- Maintains all documents and records required for the administration of the ASC
- Submits timely recruiting and employment documents as required
- Performs other related duties as assigned or requested
Qualifications
Minimum qualifications include a High School Diploma or equivalent, and the ability to obtain and maintain facility credentials/authorization. Note: US Citizenship is required for facility credentials/authorization at this work location.
2-3 years of relevant experience such as customer service, administrative support or call center with at least 1 year of experience in a supervisory role or a minimum of 1 year experience at an Applicant Support Center.
All requirements will have the Site Supervisor standing or walking 70% to 75% of each shift while engaged in repetitive motions while performing all assigned duties. Must successfully complete all required training upon being hired.
Preferred Qualifications
A valid Driver’s License is preferred, as there may be requirements for mobile routes.
Pay
The compensation for this position is $19.00 per hour. The compensation range or hourly rate listed for this position is provided as a good-faith estimate of what the company intends to offer for this role at the time this posting was issued. Actual compensation may vary based on factors such as job responsibilities, education, experience, skills, internal equity, market data, applicable collective bargaining agreements, and relevant laws.
Benefits
Our health and welfare benefits are designed to support you and your priorities. Offerings include:
- Health, dental, and vision insurance
- Paid time off and holidays
- Retirement benefits (including 401(k) matching)
- Educational reimbursement
- Parental leave
- Employee stock purchase plan
- Tax-saving options
- Disability and life insurance
- Pet insurance