Site Service Technician

About the role

The Site Service Technician for Reliant Medical Group is a field-based position requiring regular travel to various locations. This role is full-time (38.75 hours/week) Monday - Friday, with flexibility to work any of our 8-hour shift schedules during normal business hours of 8:00 am - 5:00 pm, and occasional overtime may be required.

Primary Responsibilities

• Receives, verifies, and counts inventory and direct purchases. Enters information into the computer system following standard procedure
• Notes delivery location on packages received. Files packing slips and other paperwork in accordance with department policies
• Prepares packages for shipping through inside and outside services as necessary
• Transports product to proper destination utilizing the appropriate warehouse equipment
• Utilizes computer pick sheets, retrieves product from shelves and packages for shipment as required
• Ensures effective and timely interoffice delivery and collection
• Identifies safety issues such as ripped carpets, cracked cement on walkways, etc. Repairs and / OR notifies appropriate areas of issues
• Performs other similar and related duties as required or directed by manager / supervisor
• Highly integrated with operations: This role is embedded within the daily workflow of the site - not siloed - working closely with MAs, nurses, providers, and leadership to support real-time needs
• Partner to leadership (me, Julie, providers): Acts as a trusted operational partner, bringing forward issues, solutions, and improvement ideas rather than waiting for direction
• Bridge between clinical and facilities teams: Translates clinical needs into actionable facility requests and ensures updates are communicated back clearly and promptly
• Service-oriented mindset: Approaches the role with a "how can I make this easier for the team?" mentality - supporting both frontline staff and patient experience
• Accountability + visibility: Owns outcomes (not just tasks) and keeps stakeholders informed - especially during disruptions like construction, room closures, OR maintenance issues
• Facilities Oversight: Ensures the building is safe, functional, and operationally ready; manages maintenance, vendors, and environment of care
• Cordination & Communication: Acts as liaison across departments, facilities, and vendors to support seamless operations and space utilization
• Problem-Solving: Proactively identifies and resolves issues quickly to minimize disruption to patient flow and staff operations

Required Qualifications

• High School Diploma / GED OR equivalent experience
• Current valid Massachusetts driver's license
• Must be 18 years of age OR older
• 1+ years of experience with maintenance and repair
• Experience with HVAC
• Experience with plumbing
• Experience with electrical
• Knowledge of various software applications such as Microsoft Word, Outlook, etc.
• Ability to lift packages, boxes up to 50 pounds
• Ability to travel up to 25% of the time (Domestic) to different Reliant sites as needed
• Ability to work any of our 8-hour shift schedules during our normal business hours of 8:00 am - 5:00 pm, Monday - Friday. It may be necessary, given the business need, to work occasional overtime

Preferred Qualifications

• Facility experience within healthcare industry
• Experience dealing with biohazard waste

Soft Skills

• Ability to work independently and within a team
• Ability to multi-task and shift priorities
• Excellent communication, interpersonal and organizational skills

Pay and Benefits

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you'll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.15 - $28.80 per hour based on full-time employment. We comply with all minimum wage laws as applicable.

Equal Opportunity Employer

We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission. UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.