Site Security Manager

Essential Duties And Responsibilities

• Develop and achieve weekly, monthly, and quarterly operational goals.
• Provide regular updates to senior leadership using tools like Salesforce and metrics reports.
• Collaborate with functional departments to meet business objectives.
• Participate in company and client initiatives, committees, and task forces.

Performance Management

• Recruit, hire, and retain top operations professionals.
• Set and monitor performance goals for security teams.
• Ensure timely completion of performance reviews, development plans, and improvement processes for employees.

Training & Development

• Identify and address performance gaps within teams.
• Ensure completion of all required training and encourage professional development.
• Conduct regular meetings to review goals, share best practices, and celebrate achievements.

Customer Service

• Deliver 100% customer satisfaction through frequent client engagement.
• Resolve customer service-related issues promptly and effectively.
• Stay informed about market trends, industry developments, and competitor activity to guide customer strategies.

Qualifications

• Bachelor’s degree in Criminal Justice, Business Administration, or related field is required.
• 4-6 years of professional experience.
• 4-6 years of law enforcement and/or military experience is required.
• Experience in security operations or scheduling is a plus.
• Current driver’s license with a clean driving record.
• Strong knowledge of contract security services, compliance requirements, and industry best practices.
• Proven ability to lead, mentor, and motivate teams in a fast-paced environment.
• Excellent communication, organizational, and interpersonal skills.
• Proficiency in analyzing financial data and managing budgets.
• Ability to build and maintain positive client relationships.
• Flexibility to travel within the Westborough area as needed.
• Strong customer service orientation with effective problem-solving skills.
• Proficiency in Microsoft Office, Salesforce, HRIS platforms, and SmartSheet.
• Excellent verbal and written communication skills.
• Demonstrated ability to hire, develop, motivate, and retain staff.
• Availability to respond to emergencies outside normal working hours.

Why Join Us

• Competitive salary and comprehensive benefits.
• Opportunities for growth within a global organization.
• A collaborative, inclusive culture that values initiative and innovation.
• Meaningful work that contributes directly to the safety and success of our clients.

Benefits

• Retirement plan.
• Employer-provided medical and dental coverage.
• Company-paid life insurance.
• Voluntary life and disability insurance.
• Employee assistance plan.
• Securitas Saves discount program.
• Paid holidays.
• Paid time away from work.