Site Reliability Engineering (SRE) Specialist -Seattle

Job Summary

The Alibaba Cloud Elastic Compute Service (ECS) SRE team is responsible for ensuring the stability and reliability of ECS products through technical expertise and innovation. This role involves delivering and maintaining various clusters, participating in infrastructure operation platform architecture design and construction, establishing and optimizing operation/maintenance service systems, and managing on-call responsibilities.

Responsibilities

• Deliver and operate/maintain various clusters
• Participate in the architecture design and construction of the infrastructure operation platform
• Establish and optimize operation/maintenance service systems to achieve product stability and SLA goals
• Develop delivery standards, document maintenance specifications, and enhance daily work efficiency through tool platforms
• Manage on-call responsibilities, providing timely customer response within Service Level Agreement (SLA) timeframes, driving issue resolution, and improving customer experience

Requirements

• 5+ years of operation and maintenance (O&M) experience in IT, internet, or cloud computing industries
• Proficient in Linux operating systems and mainstream protocols (e.g., TCP/IP), with solid hands-on experience in troubleshooting OS and network issues
• Familiar with containerization and orchestration technologies such as Kubernetes, Slurm, and LSF
• Ability to analyze and document technical issues systematically, develop tools/systems to optimize workflows, and improve operational efficiency through automation and platform-based solutions
• Strong self-driven learning capabilities, excellent communication skills, and experience leading cross-team projects
• Results-driven and action-oriented, with a commitment to excellence

Pay

The pay range for this position at commencement of employment is expected to be between $133,200/year and $219,600/year. However, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience.

Benefits

• Access to medical, dental, and vision insurance
• A 401(k) plan
• Basic life insurance
• Wellbeing benefits like FSA
• Up to 12 paid holidays
• Accrue up to 15 paid vacation days
• Receive up to 72 hours paid sick time (front-loaded) per calendar year