Site Reliability Engineer, Team Lead

About the role

The Site Reliability Engineer, Team Lead will establish and operate Omnicell’s Site Reliability Engineering function, balancing hands-on engineering with practice design, coaching, and cross-functional leadership. This role is critical in ensuring Omnicell’s Tier-1 cloud services are observable, resilient, and dependable.

Responsibilities

• Purpose: Establish and operate Omnicell’s Site Reliability Engineering function, balancing hands-on engineering with practice design, coaching, and cross-functional leadership.

• Primary Impact: Ensure Omnicell’s Tier-1 cloud services are observable, resilient, and dependable—so hospitals, pharmacies, and clinicians can rely on our platform without interruption.

• Reliability Practice & Operating Model: Define and publish SLIs, SLOs, and error budgets for the top 5–10 Tier-1 customer-facing services in partnership with Product and Engineering. Design Omnicell’s incident command structure, including severity definitions, declaration criteria, war-room protocols, stakeholder communications, and post-incident review standards. Establish and operationalize a sustainable on-call model, including fair rotations, paging discipline, escalation paths, and coordination with managed service partners (IBM, HCL).

• Partner with the VP to migrate the interim incident response RACI—currently held by matrixed individuals across IT, Engineering, Support, and Enterprise Security—into a durable SRE-owned model. Select and stand up the primary observability platform, preferring extension of existing Omnicell contracts (DataDog, IBM/Instana, Prometheus/Grafana, OpenTelemetry, or other tooling already in use) over net-new procurement. Define the instrumentation standards all new services must meet. Develop and track operational KPIs (e.g., MTTR, SLO attainment, change-failure rate, incident recurrence, cost per workload) and present reliability insights and roadmaps in executive Cloud Ops reviews.

• Hands-On Engineering & Incident Leadership: Instrument Tier-1 services directly—building dashboards, alerts, and runbooks yourself. Participate in on-call rotations and command Sev-1 and Sev-2 incidents, leading blameless postmortems and driving corrective actions to completion. Contribute production code and infrastructure-as-code (Terraform preferred) to the platform. Administer and scale our Kubernetes platform, including secure and compliant cluster configurations. Work knowledge of Docker, Helm, and Service Mesh (Istio or Linkerd) expected. Plan and execute chaos and failover exercises to validate real-world resilience.

• AI-Driven Operations: Architect Omnicell’s AIOps strategy, evaluating ML-based anomaly detection, alert correlation, automated root-cause analysis, and LLM-assisted runbooks. Make disciplined build-versus-buy decisions and integrate AI tooling only where it delivers measurable reliability gains. Ensure AI-assisted operations meet auditability, explainability, and compliance requirements (HIPAA, SOC 2).

• Coaching & Team Building: Serve as formal coach to an Engineer III SRE, pairing on incidents, reviewing designs proposals, and supporting growth toward senior levels. Design the next 2–4 SRE hires, including role definitions, interview loops, and hiring decisions. Represent SRE in architecture reviews, launch readiness assessments, and cross-functional reliability discussions.

Qualifications

• Bachelor's degree in Computer Science, Engineering, or a related technical field OR equivalent experience
• 7+ years of experience in software or platform engineering, with at least 4 of those in an SRE, DevOps, or platform reliability role
• At least 2 years of formal technical leadership, tech-lead, or staff-level experience with mentorship responsibilities

Preferred Qualifications

• Proven experience leading SRE, DevOps, or platform engineering teams in a cloud-native production environment — with demonstrated experience building a practice from zero or near-zero: you have set SLOs, defined incident command, and introduced error budget thinking to an organization that did not have it
• Deep hands-on expertise with at least one major public cloud (AWS, Azure, or GCP), including networking, IAM, and managed services
• Experience implementing Infrastructure as Code using Terraform (preferred), Chef, Puppet, or similar tools
• Proficiency in Python or another object-oriented programming language for automation, tooling, and production services
• Experience administering and scaling Kubernetes clusters, including secure and compliant platform configurations
• Working knowledge of Docker, Helm, and Service Mesh technologies (Istio, Linkerd)
• Hands-on experience designing modern observability platforms using tools such as DataDog, Prometheus, Grafana, OpenTelemetry, Elasticsearch/Kibana, or equivalent — with an opinion about what a good telemetry stack looks like
• Familiarity with integrating AI/ML-based anomaly detection, alerting, or LLM-assisted triage pipelines — or strong conviction about where AIOps should and should not be applied in a regulated environment
• Real incident command experience for customer-impacting Sev-1 events, with blameless postmortem practice and documented follow-up discipline
• Ability to coach and mentor, with direct evidence of growing junior and mid-level engineers