Site Reliability Engineer - Senior Staff
About the role
Ruckus Networks is seeking a customer-focused Senior Site Reliability Engineer (SRE) to enhance reliability, scalability, operational excellence, and customer experience across our cloud platform ecosystem. This role involves working on distributed systems that power cloud networking services used globally.
Responsibilities
Operate and improve highly available, scalable cloud services and infrastructure
Troubleshoot production issues across applications, infrastructure, networking, databases, and cloud services
Improve observability through metrics, logging, tracing, synthetic monitoring, and alerting
Help define and improve Service Level Indicators (SLIs), Service Level Objectives (SLOs), and operational health metrics
Participate in incident response and support Sev-1/customer-impacting events
Contribute to post-incident reviews and long-term reliability improvements
Improve operational processes, automation, and deployment safety
Build operational tooling and automation using Python
Improve operational efficiency through automation and self-service tooling
Support CI/CD improvements and deployment validation workflows
Develop health checks, monitoring integrations, and operational diagnostics
Support services running in Google Cloud Platform (GCP)
Work with Kubernetes, containers, and cloud-native platforms
Analyze scalability, performance, and resource utilization
Collaborate with software engineering teams on operational readiness and reliability improvements
Partner with Engineering, Product Management, Customer Support, and Cloud Operations teams
Participate in architecture and operational readiness discussions
Mentor junior engineers and contribute to SRE best practices
Promote operational excellence, ownership, and customer focus
Requirements
5+ years of experience in Site Reliability Engineering, DevOps, Cloud Infrastructure, or Production Engineering
Strong programming skills in Python
Experience with Linux systems administration and troubleshooting
Hands-on experience with Google Cloud Platform (GCP)
Experience with Kubernetes, containers, and cloud-native infrastructure
Experience troubleshooting distributed systems in production environments
Experience with observability tools such as Prometheus, Grafana, OpenTelemetry, or ELK
Familiarity with ClickHouse or large-scale telemetry platforms
Understanding of networking fundamentals, APIs, databases, and cloud architectures
Experience participating in production incident response and operational support
Preferred Qualifications
Experience supporting SaaS or cloud platforms at scale
Familiarity with Kafka or event-driven architectures
Experience building automation and monitoring solutions
Familiarity with wireless networking or enterprise networking platforms
Experience improving operational processes and reliability practices
Benefits
The candidate will be offered a comprehensive benefits package, including medical, dental, and vision plans, life and accidental death insurance, a 401(k) plan, and participation in the Company’s Incentive Plan. Candidates starting with the Company will be eligible for eleven paid holidays in a full calendar year, two weeks of paid vacation (prorated based on start date), as well as other leave options.