Site Reliability Engineer (Level 2)

About the role

The Site Reliability Engineer (Level 2) is responsible for operating and enhancing the performance, availability, and reliability of cloud and on-premises infrastructure. This individual consults on more complex observability scenarios, streamlining server and batch operations, and contributes to the efficient management of data center resources. Consults with cross-functional teams to identify opportunities for process improvements, implement best practices, and support critical business operations.

Essential Tasks/Major Duties

• Develop, implement, and maintain observability tools to monitor cloud and on-premises systems.
• Create dashboards, alerts, and reports to track system health, performance, and availability.
• Proactively leverage observability tools and identify opportunities.
• Analyze metrics and logs to identify trends, prevent potential issues, and optimize system performance.
• Collaborate with FinOps teams to monitor resource utilization and ensure cost-effective operations across cloud environments.
• Schedule, monitor, and manage batch processes to ensure timely execution of critical tasks.
• Troubleshoot and resolve server-related issues, ensuring minimal downtime. Implement and enforce server security policies and compliance requirements.
• Optimize batch jobs for improved performance and resource utilization.
• Manage on-site and remote data center operations, ensuring proper functioning of hardware, power, cooling, and network infrastructure.
• Coordinate with vendors and service providers for hardware maintenance, replacements, and upgrades.
• Maintain accurate inventory of data center assets and ensure compliance with organizational standards.
• Participate in on-call rotations to address system incidents and outages promptly.
• Conduct root cause analysis and implement solutions to prevent recurrence of issues.
• Document and communicate incident resolution processes to relevant stakeholders.
• Work closely with cross-functional teams, including DevOps, Networking, and Application Development, to implement and maintain system integrations.
• Maintain and create comprehensive documentation for configurations, processes, and incident resolutions.
• Provide training and support to team members and other departments.

Knowledge, Skills & Abilities

• Bachelor’s degree in computer science, Information Technology, or a related field, or equivalent experience.
• 3 years of experience working with monitoring and observability tools (e.g., Datadog, PagerDuty).
• Certified Datadog Fundamentals or equivalent experience required.
• Certified PagerDuty Administrator or equivalent experience required.
• 3 years of experience in cloud operations or server management roles.
• Certified AWS SysOps Administrator or equivalent experience required.
• 3 years of progressive server administration experience (Windows, Linux).
• 3 years of experience in designing, implementing, and managing IT workload automation solutions to optimize scheduling, orchestration, and execution of enterprise workflows across on-prem and cloud environments.
• Experience leveraging artificial intelligence to drive innovation and solve complex problems. Demonstrated ability to utilize AI-driven solutions that optimize processes, enhance decision-making, or create transformative business outcomes.
• 3 years working with cloud platforms (AWS, Azure, OCI).
• Certified AWS Cloud Practitioner or equivalent experience required.
• Strong experience with data center infrastructure and knowledge of best practices.
• Proficiency in scripting and automation tools (Python, Bash, PowerShell).
• Strong understanding of networking and identity management in cloud environments.
• Working knowledge of security best practices and compliance standards.
• Working knowledge of agile methodologies.
• Excellent troubleshooting, problem-solving, and communication skills.

Pay

$50-$55/HR (depends on experience level).

Schedule

This is a contract position with candidates expected to work 40 hours/week.

About The Company

Peterson Technology Partners (PTP) is an Equal Opportunity Employer committed to creating a transparent, inclusive, and human-centered hiring experience. For more than 28 years, PTP has operated as one of the top IT staffing and recruiting firms in the USA—built on trust, long-term partnerships, and technical excellence. Based in the Chicago suburb of Park Ridge, IL, our team of more than 500 employees and consultants is dedicated to:

• Helping every client make the best hiring decisions possible.
• Matching professionals with the right IT jobs and career opportunities.

As part of that commitment, we believe in providing clear information about how our hiring technologies work and how your data is used. The following section outlines our AI-assisted interview process and your rights as a candidate.

AI-Assisted Interview Experience

To provide a consistent, fair, and flexible experience for all candidates, we use AI-assisted tools to support parts of the interview process. This includes our proprietary AI platform Pete & Gabi, which includes AI recruiter Rebecca. These AI hiring tools help us:

• Conduct recorded video interviews.
• Transcribe interviews.
• Summarize candidate responses.
• Generate job-related insights.
• Streamline communication and scheduling.

Please note that:

• The AI does NOT make hiring decisions; all decisions are made by our human recruiters, hiring managers, or client partners.
• The AI does not evaluate facial expressions, emotions, or physical traits; it is used only to support fairness, consistency, and efficiency.
• If you prefer a non-AI interview format, we will gladly provide an alternative.

Your Rights as a Candidate

At PTP, every candidate has the right to:

• Request a non-AI interview path.
• Ask how your data is being used.
• Request access to transcripts or interview recordings.
• Request deletion of your AI-recorded interview.
• Receive clear, timely communication.

Our Commitment

We are committed to a hiring process that is:

• Transparent.
• Compliant.
• Equitable.
• Powered by innovative technology that enhances—not replaces—human judgment.

Equal Employment Opportunity

Peterson Technology Partners is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to race, color, religion, national origin, gender identity, sexual orientation, disability, veteran status, or any other protected characteristic.