Site Reliability Engineer, GovCloud 24x7

We need to output HTML fragment with sections: headings

for sections like About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. Only include sections that have real specific content. Must not repeat job title. No Job ID etc. Remove boilerplate. Must preserve all substantive info. We need to parse the posting. Key sections: - About Salesforce (company description) maybe "About the role"? Actually "About Salesforce" is company overview. Could be "About the role"? The instruction: use

for section headings (e.g. About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule). So we can choose appropriate headings based on content. We have: - About Futureforce University Recruiting (intro) maybe not needed? It's generic but could be "About the role"? Might be considered "About the role"? But it's about program. Could be omitted? The instruction: include a section ONLY when the posting has real, specific content for it. The "About Futureforce University Recruiting" is specific content about program. Could be placed under "About the role" or maybe "About Salesforce". However they gave examples: About the role, Responsibilities, Requirements, Qualifications, Skills, Benefits, Pay, Schedule. So we can map: - About the role: includes description of role, mission, etc. Could combine "About Salesforce" and "The Experience" etc. - Responsibilities: list of duties (What You'll Actually Be Doing). That's a list. - Requirements: maybe "You're Our Person If..." list of must-haves. - Qualifications: maybe "Even Better If..." list of nice-to-haves. - Skills: maybe not separate; could combine with Requirements/Qualifications. - Benefits: they list benefits at end: "Salesforce offers a variety of benefits..." plus mention of typical base salary range (Pay). Also mention shift differentials. - Pay: they give typical base salary range $114,400 - $125,400 annually. - Schedule: shift work, rotating schedule, night shifts, 24/7 support. We need to ensure we don't include filler like "commensurate with experience". Not present. We must not include boilerplate like EEO, accommodations, privacy statement, posting statement, etc. Remove those. Also remove "To get the best candidate experience..." line at start (that's boilerplate). Remove "Applications will be accepted until 12/14/2026." maybe keep? It's a date; could be considered metadata but not heading. Could be placed in a short paragraph maybe under About the role? But it's not a heading. The instruction: do NOT put Job ID / requisition numbers as headings — fold minor metadata into a short

or drop it. So we can include the deadline in a short p. Also remove "Please Note: This position requires a successful background investigation..." that's part of Requirements? It's a requirement (citizenship, clearance). Should be included in Requirements. Also "Shift Requirements: This role involves shift work..." that's Schedule. Also "GovCloud Incident Response (GIR) maintains critical infrastructure stability..." maybe part of Responsibilities? Could be included. We need to preserve ALL substantive information; do not invent or summarize away detail. So we need to keep details like specifics of responsibilities, requirements, etc. We must output only HTML fragment, no /, no markdown fences. Let's structure:

About the role

... combine About Futureforce University Recruiting, About Salesforce, The Experience, maybe deadline.

Responsibilities

• ... each duty from "What You'll Actually Be Doing" plus maybe GIR description.

Requirements

• ... from "You're Our Person If..." list (must-haves). Also include citizenship, background investigation, etc.

Qualifications

• ... from "Even Better If..." list (nice-to-haves).

Skills

Maybe not needed if covered. Could omit.

Benefits

• ... benefits list: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), employee stock purchasing program.

Pay

The typical base salary range for this position is $114,400 - $125,400 annually.

Schedule

This role involves shift work, including night shifts, as part of a 24/7 support team. We provide a rotating schedule and ensure adequate compensation for shift differentials.

We need to ensure we don't repeat content. Also include mention of "Applications will be accepted until 12/14/2026." maybe in About the role paragraph. Also include note about background investigation and clearance maybe in Requirements. Let's extract details precisely. From posting: About Futureforce University Recruiting program: "Our Futureforce University Recruiting program is dedicated to attracting, retaining and cultivating talent. Our interns and new graduates work on real projects that affect how our business runs, giving them the opportunity to make a tangible impact on the future of our company. With offices all over the world, our recruits have the chance to collaborate and connect with fellow employees on a global scale. We offer job shadowing, mentorship programs, talent development courses, and much more." About Salesforce: "Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all. Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce." Applications will be accepted until 12/14/2026. The Experience: "Join our team and contribute to the operational excellence of the Salesforce GovCloud! Are you passionate about ensuring the reliability and performance of mission-critical cloud services? Salesforce is seeking a talented Site Reliability Engineer to join our dynamic team, supporting our GovCloud environment. As a key member of our Site Reliability organization, you'll play a vital role in maintaining 99.99% uptime for customer-facing services, proactively addressing issues, and ensuring the security of our data. We foster a collaborative and innovative culture, where you'll work alongside skilled engineers to solve complex problems and drive continuous improvement." Please Note: "This position requires a successful background investigation and the ability to obtain and maintain a specific level of U.S. government background clearance. Details will be provided during the interview process." Shift Requirements: "This role involves shift work, including night shifts, as part of a 24/7 support team. We provide a rotating schedule and ensure adequate compensation for shift differentials." GovCloud Incident Response (GIR) maintains critical infrastructure stability through incident management, automated alerting, collaborative smart-hands support, thoughtful retrospectives, and sustainable long-term remediation strategy. What You'll Actually Be Doing (list): - Maintain system reliability and high performance across customer-facing services by supporting foundational infrastructure health. - Lead incident response efforts during major operational events (e.g., Sev0/Sev1) and collaborate in post-incident reviews to drive problem resolution. - Populate and participate in Root Cause Analyses (RCAs) and partner with Global Solutions teams to implement preventative solutions. - Ensure Site Reliability engineering activities align with organizational compliance, security standards, and operational guidelines. - Demonstrate passion for collaborative problem-solving and addressing complex technical challenges across cross-functional teams. - Mentor and collaborate with teammates to explore emerging technologies, foster continuous learning, and support professional growth. - Adapt to dynamic, fast-paced operational needs while prioritizing competing tasks effectively. - Work to automate detection and resolution of recurring issues in the production environment. - Collaborate on improving existing workflows to streamline engineering practices and minimize operations and engineering toil. You're Our Person If... (must-haves): - You're a U.S. citizen (U.S. born or naturalized) who does not hold dual citizenship, and you agree to complete a Minimum Background Investigation (MBI) for a Moderate Public Trust position with the U.S. federal government or other clearances as deemed appropriate for the role. - You have a related technical degree. - You have demonstrated experience with enterprise-scale internet service operations or systems engineering. - You have expertise in TCP/IP related technologies (networking protocols, network programming, etc.). - You have command-line expertise and administration knowledge of Unix variants (Linux/Solaris/BSD) systems (e.g., Red Hat Enterprise Linux and Solaris). - You have solid comprehension of security monitoring systems and infrastructure administration. - You have effective written and verbal communication skills with a focus on collaborative teamwork. - You're familiar with Incident Management principles and IT service operation frameworks. - You can support a 24/7 high-availability operational environment, including shift and on-call rotations as needed. - You have experience provisioning, operating, and running AWS/C2S based infrastructure and systems. - You're proficient in scripting or programming languages such as Python, Go, or similar technologies. - You have an open mindset toward leveraging AI technologies to enhance engineering productivity and continuous learning across technical domains. Even Better If... (nice-to-haves): - You have prior Chef/Puppet or automated deployment experience. - You have prior Jenkins/Bamboo/Spinnaker pipeline execution experience. - You have experience supporting and maintaining monitoring and alert systems. - You have experience supporting and maintaining Java applications. - You have hands-on experience configuring and running AWS, using the CLI/SDKs. - You hold certifications in Linux+, RedHat, and AWS. - You have experience supporting and leading Kubernetes based applications and services. - You've taken part in blameless retrospectives, learning from incidents, and conducting post-incident investigations, including incident analysis as well as performance evaluations of responders. - You have working knowledge of and interest in resilience engineering, including concepts such as Safety II — looking at how things go right instead of how things go wrong, being proactive instead of reactive, and investigating complex sociotechnical systems. - You're familiar with Agile process and DevOps. - You have experience using AI tools (e.g., Claude Code, GitHub Copilot, Codex, Cursor, etc.) in development workflows. - You have advanced prompt engineering skills and the ability to write precise, structured prompts and cultivate the system context that makes AI outputs reliable, secure, and production-ready. Must be a U.S. Citizen operating on U.S. Soil with ability to meet customer and government screening standards applicable to this role, including a Criminal Justice Information Services screening with fingerprint scan. Due to the citizenship requirement for this role, which supports U.S. federal, state, and/or local government customers, citizenship will be verified through two of the following REAL ID Act documents: U.S. Passport, Passport Card, REAL Driver's License, Global Entry Card, U.S. Government CAC/PIV. Unleash Your Potential: generic marketing. Accommodations etc: remove. Posting Statement: EEO etc: remove. Benefits: "Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com." Pay: "At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for