Site Reliability Engineer 2

About the Role

Solve complex problems related to infrastructure cloud services and build automation to prevent problem recurrence. Design, write, and deploy software to improve the availability, scalability, and efficiency of Oracle products and services. Facilitate service capacity planning and demand forecasting, software performance analysis, and system tuning.

Responsibilities

• Provide cloud operations for Oracle National Security Realms.
• Partner with customer support, service owners, and engineering teams to ensure high-quality service for customers.
• Work a 24/7 shift rotation with on-call duties, including nights, weekends, and public holidays.
• Act as an escalation point for junior Site Reliability Engineers during complex or high-impact incidents.
• Manage and execute complex manual Change Management tickets, ensuring safety and minimal disruption to services.
• Support the on-boarding of new services and tools, ensuring operational readiness and proper integration.
• Provide mentorship and training to SREs, building team capability and confidence.
• Create and maintain clear, useful documentation for operational processes and system support.
• Identify areas of manual work and drive automation to reduce toil and improve efficiency.
• Automate tasks to enable continuous delivery and ensure continuous availability with minimal human overhead.
• Recognize unsafe or inefficient practices and work with teams to design safer, more effective solutions.
• Complete change requests to enable new functionality and maintain realm compliance.
• Ensure timely resolution of incidents, service requests, and change requests.
• Collaborate with global service and engineering teams.
• Define and drive change management, continuous integration, and deployment best practices.
• Help create and maintain real-world production architectures, scalability, and system design.
• Use a methodical approach to troubleshoot large, complex, interconnected systems.

Qualifications

• U.S. Citizenship and possession/maintenance of TS/SCI w/Poly security clearance.
• Reside in Austin, TX, or Reston, VA.
• Technology-related bachelor’s degree and/or equivalent work experience.
• Proficient with writing services/task automation in Python, Bash, Ruby, Perl, JavaScript, or Java.
• Familiarity with core protocols (DNS, DHCP, HTTP, TCP).
• Deep knowledge of Linux internals and host-based networking.
• Experience with configuration management solutions such as Chef, Puppet, etc.
• Experience devising, managing, and extending monitoring solutions for large-scale environments.
• Knowledge of cloud computing concepts.
• Experience working in a mission-critical environment (Operations, Technical Support, NOC, etc.).
• Proficient communication skills (writing, organization, learning exchange).
• Experience executing tasks under change management procedures.
• Experience resolving auto-cut and manual alarms following runbooks.
• Specific experience working with deployment of AI infrastructure, including clustered GPUs, LLM deployment, and model integration for customer solutions.

Skills

• Linux and Unix operating systems.
• Docker, Kubernetes, and Terraform.
• Scripting languages such as Shell, Perl, Python, Java, and Go.

Pay

Hiring Range in USD from: $69,800 - $148,300 per year. May be eligible for bonus and equity.

Benefits

• Medical, dental, and vision insurance, including expert medical opinion.
• Short-term disability and long-term disability.
• Life insurance and AD&D.
• Supplemental life insurance (Employee/Spouse/Child).
• Health care and dependent care Flexible Spending Accounts.
• Pre-tax commuter and parking benefits.
• 401(k) Savings and Investment Plan with company match.
• Paid time off: Flexible Vacation for salaried employees; Accrued Vacation for other eligible employees.
• 11 paid holidays.
• Paid sick leave: 72 hours upon hire, refreshing annually up to a maximum cap of 112 hours.
• Paid parental leave.
• Adoption assistance.
• Employee Stock Purchase Plan.
• Financial planning and group legal.
• Voluntary benefits including auto, homeowner, and pet insurance.